Laura Marcela Ayala Gonzalez
Barranquilla
Summary
Internationalist with training and knowledge in diplomacy and international politics, geopolitics, economic development and trade. Trained to perform in administrative process, databases, customer service and logistics with an excellent ability to work in a team and under pressure, decision making, expression of ideas, creativity and constant learning.
Overview
4
4
years of professional experience
Work History
Account Manager
Eswindows
10.2022 - Current
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Presented professional image consistent with company's brand values.
Deliveries Assistant
Tecnoglass S.A
08.2021 - 10.2022
- In charge of the provision of the invoices sent by the transportation companies
- Enter the containers with the respective delivery routes in the USA
- Constant review to the requirements of the clients and / or superiors
- Schedule deliveries and send notifications to customers.
Foreign Trade Assistant
Tecnoglass S.A
01.2021 - 07.2021
- Enter the exports declaration numbers (DEX) in the corresponding export database, reviewing export declarations and uploading them to the ASDATI system
- Export declarations (DEX) and bill of lading (BL) in ship folders and verify that the rest of the export documents are in the folders
- Preparation of final container documents in the ASDATI system
- Entering the information of each of the containers that are sent to the USA
- Carrying out shipping orders (DO'S) with their respective scheduling.
Call center agent
Sykes Colombia
10.2020 - 01.2021
- Support and customer service in mobile for Spain and Portugal.
Education
International Relations Degree -
Universidad del Norte
Barranquilla, Atlántico09.2021
Course - Strategic Management Plan
Politecnico Superior De Colombia
Colombia, Colombia10.2020
Course - Foreign Trade
Politecnico De Colombia
Colombia, Colombia10.2020
Highschool Graduate -
Colegio Eucaristico De La Merced
Barranquilla, Atlántico11.2016
Skills
- Proactive
- Ethical Understanding
- Creative
- Technology Capability
- Leadership
- Customer Service
- Teamwork and Collaboration
Languages
Advanced English
Intermediate Portuguese
Technologicaltools
- Excel
- Database management
References
- Juan Manuel Ojeda, Mechanical Engineer, 3017870500
- Laura Vanessa Rojas Villanueva, Organizational psychology, 3146029671
Timeline
Account Manager
Eswindows
10.2022 - Current
Deliveries Assistant
Tecnoglass S.A
08.2021 - 10.2022
Foreign Trade Assistant
Tecnoglass S.A
01.2021 - 07.2021
Call center agent
Sykes Colombia
10.2020 - 01.2021
International Relations Degree -
Universidad del Norte
Course - Strategic Management Plan
Politecnico Superior De Colombia
Course - Foreign Trade
Politecnico De Colombia
Highschool Graduate -
Colegio Eucaristico De La Merced
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