LAURA DANIELA MALAMBO LEIVA
Bogota
Summary
Detail-oriented professional with experience in logistics and billing, including invoicing, account reconciliation, and administrative support. Skilled in SAP and Excel, with strong organizational abilities and effective communication in English, Spanish, and Portuguese.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
Berry virtual
2026.02 - Current
- Managed patient scheduling to optimize office workflow and reduce appointment wait times.
- Implemented electronic health record systems, enhancing data accessibility and reducing paperwork errors.
- Coordinated insurance verification processes, ensuring accurate coverage information for patients.
Content Moderator (Portuguese)
Connectys
2024.06 - 2026.01
- Analyzed user and business content meticulously to guarantee alignment with compliance standards.
- Identified and documented instances of fraudulent or irrelevant content to ensure adherence to compliance regulations.
- Conducted thorough assessments of content submissions, promptly flagging inappropriate material to protect platform reputation.
- Reviewed and processed 70+ cases or documents per hour while maintaining accuracy and compliance standards.
Virtual Assistant
Bell Dental Care
2024.01 - 2024.05
- Conducted thorough verification of dental insurance eligibility and coverage to ensure compliance with policy requirements.
- Investigated and followed up on claim rejections with insurance companies to ensure timely resolution.
- Reviewed and verified dental coding accuracy.
- Assisted in patient communication, ensuring clear information regarding treatments and procedures.
- Coordinated scheduling and appointment management for dental consultations and follow-ups.
- Made 40+ outbound calls per day to insurance companies and patients to verify dental coverage and resolve eligibility issues
Accounts Billing Representative
Iron Mountain
2023.01 - 2023.12
- Prepared financial reports using Excel and accounting systems.
- Managed invoicing processes and client billing requirements.
- Maintained customer data and interactions using Salesforce.
- Performed account reconciliations to ensure accurate financial records.
- Managed approximately 60 billing cases in Salesforce, including invoice creation, payment processing, and account reconciliation.
Customer service representative/ Quality Analyst
Optum
2020.12 - 2023.01
- Handled international student insurance policies, eligibility verification, and benefits review.
- Managed claim intake, status follow-up, denials, and remittance advice.
- Coordinated communication between payers, providers, and pharmacy teams.
- Reconciled payments to ensure accuracy and resolve discrepancies.
- Conducted quality audits on billing and insurance cases to identify process gaps and recurring errors.
- Designed and implemented a structured quality reporting framework to track failures, root causes, and resolution status.
- Improved quality performance from 70% to 97% in under one month by enabling faster issue identification and targeted corrective strategies.
Customer service representative/ Sales representative
Sitel de Colombia
2019.02 - 2020.12
- Set up payment arrangements and resolved billing inquiries.
- Maintained accurate account records and sent billing reports.
- Enrolled clients in energy service plans, including green energy options.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on customer service protocols and best practices.
- Managed 50–70 inbound and outbound calls daily supporting billing, invoicing, and payments for U.S. energy customers.
Education
Bachelor - Industrial Engineering
2026-10
No Degree - Computational Science
2026-02
Logistics Technologist - Technology Education
2025-12
No Degree - Course
2025-12
No Degree - Course
2014-12
Skills
- Microsoft office
- Customer relations skills
- Collections
- Data entry experience
- Invoice processing
- Collections background
- Medical records management
- Invoicing experience
- Attention to detail
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Portuguese
Professional Working
Timeline
Medical Administrative Assistant - Berry virtual
2026.02 - Current
Content Moderator (Portuguese) - Connectys
2024.06 - 2026.01
Virtual Assistant - Bell Dental Care
2024.01 - 2024.05
Accounts Billing Representative - Iron Mountain
2023.01 - 2023.12
Customer service representative/ Quality Analyst - Optum
2020.12 - 2023.01
Customer service representative/ Sales representative - Sitel de Colombia
2019.02 - 2020.12
Politécnico Grancolombiano - Bachelor, Industrial Engineering
Udemy - No Degree, Computational Science
Politécnico Grancolombiano - Logistics Technologist, Technology Education
Alliance Française - No Degree, Course
Colombo Americano - No Degree, Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Strengths And Expertise
- Billing & Invoicing Processes
- Account Reconciliation & Financial Reporting (SAP)
- ERP Systems & Excel Proficiency
- KPI Monitoring & Financial Analysis
- Client & Stakeholder Communication
- Issue Resolution & Process Optimization
- Administrative & Operational Support