Laura Catalina Riveros López
Athens
Summary
Dynamic Travel Advisor with hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
Marriott International, Inc.
05.2019 - 04.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Restaurant Waiter
Rockpool Dining Group
04.2018 - 04.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Checked guests' identification before serving alcoholic beverages.
Travel Advisor
Webhelp
10.2021 - Current
- Delivered exceptional customer service by promptly addressing inquiries via phone and email.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Client Experience Specialist
Bepretty
02.2017 - 07.2017
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Represented team during major installation projects and provided project management as dictated by sales team and team needs.
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
Call Center Representative
Américas BPS
04.2015 - 12.2015
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Leadership And Management Diploma - Organizational Leadership
Australian Academy of Commerce
Sydney, Australia09.2020
Environmental Engineering - Environmental Engineering
Universidad Central De Colombia
Bogotá, Colombia07.2017
Skills
- Emergency Response
- Itinerary Planning
- Travel Arrangements
- Special Needs Travel
- Travel industry experience
- Geographical awareness
- Cultural Awareness
- Customer Service
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Travel Advisor
Webhelp
10.2021 - Current
Food and Beverage Attendant
Marriott International, Inc.
05.2019 - 04.2020
Restaurant Waiter
Rockpool Dining Group
04.2018 - 04.2019
Client Experience Specialist
Bepretty
02.2017 - 07.2017
Call Center Representative
Américas BPS
04.2015 - 12.2015
Leadership And Management Diploma - Organizational Leadership
Australian Academy of Commerce
Environmental Engineering - Environmental Engineering
Universidad Central De Colombia
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