LAURA CATALINA MONTAÑA MOLINA
Medellín,ANT
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
ETIV SAS
Itagui, Antioquia
11.2020 - 10.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Call Center Agent, Inbound Sales
TELEPERFORMANCE
Medellín, antioquia
02.2020 - 11.2022
- Provided customer service support for incoming calls and emails from customers.
- Assisted customers with product orders, inquiries, and complaints in a timely manner.
- Answered customer questions about products, prices, availability, product uses, and credit terms.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Recorded all customer interactions in the company's CRM system.
- Interpreted customer needs accurately based on verbal cues during conversations.
Education
Associate of Arts - Diseñadora Multimedia
SENA
Medellín11-2019
Some College (No Degree) - Trabajo Social
Tecnológico De Antioquia
MedellínSkills
- Research
- Clerical Support
- Data Entry
- Presentation Design
- Proposal Writing
- Meeting planning
- Database Management
- Mail handling
- Document Control
- Digital Archiving
Affiliations
- Writing
- Drawing
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Administrative Assistant
ETIV SAS
11.2020 - 10.2024
Call Center Agent, Inbound Sales
TELEPERFORMANCE
02.2020 - 11.2022
Associate of Arts - Diseñadora Multimedia
SENA
Some College (No Degree) - Trabajo Social
Tecnológico De Antioquia
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