Laura Carolina Triana Valdez
Bogota,HUI
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Guzman Y Gomez
07.2023 - 12.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Oversaw food preparation and monitored safety protocols.
Shift Leader
Guzman Y Gomez
12.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Guzman Y Gomez
11.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
BBA - Business Administration
Universidad Nacional Abierta Y A Distancia
Bogotá, Colombia10-2015
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Assistant Restaurant Manager
Guzman Y Gomez
07.2023 - 12.2024
Shift Leader
Guzman Y Gomez
12.2021 - 07.2023
Crew Member
Guzman Y Gomez
11.2020 - 12.2021
BBA - Business Administration
Universidad Nacional Abierta Y A Distancia
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