Laura Worman
Highlands Ranch
Summary
Adept at enhancing customer satisfaction, I excelled as a Front Desk Receptionist at Pinon Family Practice, skillfully managing high-volume inquiries and streamlining the check-in process. Leveraging strong problem-solving and administrative skills, I significantly improved office efficiency and client service quality, demonstrating exceptional attention to detail and team collaboration.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Pinon Family Practice
03.2016 - 02.2025
- Greeted guests at front desk in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, canceled and confirmed appointments.
- Increased customer satisfaction by promptly addressing and helping with inquiries and concerns and directed them to the appropriate person if unable to assist their needs.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Collected copays and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Colorado Orthopedics
09.2014 - 11.2015
- Opening and closing the office.
- Answered phones and checking messages.
- Scheduling and canceling appointments.
- Checking patients in and out of the office.
- Calling referrals, doing all medical records, scanning and filing documents.
- Ordering office supplies
- Making sure the lobby was clean at the end of the day.
Education
No Degree - Certified Nursing Assistant
LIfe Care Center of Littleton
Littleton, CO01-2003
GED -
Heritage High School
Littleton, CO05-1997
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Timeline
Front Desk Receptionist
Pinon Family Practice
03.2016 - 02.2025
Front Desk Receptionist
Colorado Orthopedics
09.2014 - 11.2015
No Degree - Certified Nursing Assistant
LIfe Care Center of Littleton
GED -
Heritage High School
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