Laura Baker
Wiggins,CO
Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over several years of office experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.
Overview
17
17
years of professional experience
Work History
Client Service Coordinator/ Office Assistant
Longmont Meals on Wheels
03.2023 - 08.2024
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and getting client started with services.
- Showed compassion and understanding to all clients who needed services.
Health Information/Admissions/Business Office
Katherine And Charles Hover Green Houses SNF
08.2019 - 02.2021
- Billing and Collections
- Records Management
- Well versed in insurance
- Resourceful and reliable worker with strong work ethic
- Admissions Procedures
- Audits/Accountability
Health Information Director/Director of Admissions
Berthoud Living Center
04.2017 - 08.2019
- Worked directly with the administrator and management team to help organize the facility so the residents received the best possible care
- Audited all phases of the business side of the nursing home for correct documentation, billing and record keeping of facility
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
- Managed nurses, CNA's and all employees working with the residents
Billing Specialist and Payment Processor
Front Range Orthopedics & Spine
02.2015 - 04.2017
- Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances
- Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information
- Prepared monthly and year-end closing statements, financial documents, and invoices
Data Entry/Billing and Collections Specialist
Longmont Clinic
07.2007 - 02.2015
- Precisely completed appropriate claims paperwork,documentation and system entry
- Correctly coded and billed medical claims for various doctors and hospitals used by our physicians
- Researched questions and concerns from providers and provided detailed responses
- Compiled and tracked outstanding balances owed to the facility
- Printed and reviewed monthly patient aging report and solicited for overdue payments
Skills
- Documentation and control
- Policy and procedure modification
- Database administration
- Medical billing, coding and collections
- Management Experience
- Admissions and working with sales liaison and case workers
- A/R
- Several years of customer service experience and working with the elderly population
Timeline
Client Service Coordinator/ Office Assistant
Longmont Meals on Wheels
03.2023 - 08.2024
Health Information/Admissions/Business Office
Katherine And Charles Hover Green Houses SNF
08.2019 - 02.2021
Health Information Director/Director of Admissions
Berthoud Living Center
04.2017 - 08.2019
Billing Specialist and Payment Processor
Front Range Orthopedics & Spine
02.2015 - 04.2017
Data Entry/Billing and Collections Specialist
Longmont Clinic
07.2007 - 02.2015
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