Laura Villa
Heredia
Summary
Experienced finance and operations professional with over a decade of expertise in billing, invoicing, and end-to-end order-to-cash processes across global organizations. Proven track record of leading high-performing teams, managing large-scale system migrations, and delivering process improvements that enhance accuracy, compliance, and service quality. Skilled in SAP, Excel, and data analysis tools, with deep experience in cross-functional collaboration, stakeholder management, and training development for large user groups. Recognized for strong leadership, problem-solving abilities, and a consistent focus on operational excellence and customer satisfaction in fast-paced, high-volume environments.
Overview
15
15
years of professional experience
Work History
Senior Finance Specialist
Boston Consulting Group
Heredia
07.2024 - Current
- I lead a small team supporting financial operations—including order entry, invoicing, and contracting—for client and case portfolios across North America. I manage daily workflows, mentor team members, and collaborate cross-functionally to improve project execution, contract administration, and cash management processes. I was responsible for leading the SAP migration initiative, including conducting the pilot migration for the Canada practice area, developing training materials, and delivering training labs for over 40 team members. Additionally, I deliver data-driven insights, monitor key performance metrics, and support strategic decision-making, all while ensuring compliance and driving continuous process improvement.
Senior Invoice Delivery Coordinator
Cargill Business Services
Belen
03.2023 - 07.2024
- Ensure invoices are delivered error free to each customer by generating and monitoring reports where data analysis lead to identify invoice delivery errors that are reported to different resolver groups until the root causes of the issues are identified and permanent solutions are achieved
Strategic Accounts Senior Billing Processor
Cargill Business Services
Belen
06.2021 - 03.2023
- Worked on the Billing process for the Strategic Accounts together with the Collections Team, Cash App and Credit Teams ensuring the end to end of the Credit to Cash process worked error free to comply with the customer requirements and prevent impact on the AR and payment process
Team Manager (Acting As)
Cargill Business Services
Belen
06.2019 - 06.2021
- In charge of the CASC NA Billing Team, leading a group of junior billing analysts to comply with their daily tasks and goals. Worked as the single point of contact between the CBS and the Business Unit and worked towards the achievement of the SLAs and KPIs on daily basis.
Senior Billing Analyst
Cargill Business Services
Belen
01.2017 - 06.2019
- Oversaw the entire billing process from invoicing data review and entry, manual and automatic invoicing on SAP and AS400, reconciliation of sold/shipped not billed reports, generation of credit and debit memos and cancellation of invoices, invoice portal upload and invoice delivery follow up with customers to tracking and collecting payments ensuring that all invoices were error-free and paid in full.
Service Desk Team Manager
Fujitsu Consulting
La Aurora
04.2014 - 01.2017
- My general role on this position was to lead, motivate, and develop a team of ITIL Process Controllers, Service Desk Experts and Service Desk Agents to ensure the account delivered the a contractual services while complying with the SLAs and KPIs.
Process Controller
Fujitsu Consulting,
La Aurora
03.2011 - 04.2014
- Responsible of developing and understanding the customer service delivery requirements as well as recommend improvements to the established processes and to analyze and escalate issues as necessary to deliver required service level and meet or exceed customer expectations and SLAs.
Education
Bachelor of Accounting in Progress -
Universidad Fidelitas
HerediaCelonis Build Analyses -
Celonis
Online05.2023
Celonis Review And Interpret Analyses -
Celonis
Online04.2023
Power BI Certification -
Universidad Filelitas
Heredia02.2023
High School Diploma -
Liceo Anastasio Alfaro
San Jose2004
Skills
- SAP and Excel expertise
- Team leadership
- Credit-to-cash operations
- Process improvement
- Data analysis
- Cross-functional collaboration
- KPI management
- Training delivery
- Issue resolution
- Financial compliance
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Professional
Timeline
Senior Finance Specialist
Boston Consulting Group
07.2024 - Current
Senior Invoice Delivery Coordinator
Cargill Business Services
03.2023 - 07.2024
Strategic Accounts Senior Billing Processor
Cargill Business Services
06.2021 - 03.2023
Team Manager (Acting As)
Cargill Business Services
06.2019 - 06.2021
Senior Billing Analyst
Cargill Business Services
01.2017 - 06.2019
Service Desk Team Manager
Fujitsu Consulting
04.2014 - 01.2017
Process Controller
Fujitsu Consulting,
03.2011 - 04.2014
Bachelor of Accounting in Progress -
Universidad Fidelitas
Celonis Build Analyses -
Celonis
Celonis Review And Interpret Analyses -
Celonis
Power BI Certification -
Universidad Filelitas
High School Diploma -
Liceo Anastasio Alfaro
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