Laura R. Donaldson
Fort Collins
Summary
Experienced and energetic customer service and sales representative, specializing in organization, customer relations and administrative duties for over 15 years. Proficient in establishing and maintaining professional relationships as well as possessing formidable employee management and leadership skills.
Overview
15
15
years of professional experience
Work History
Assistant Bar Manager
West End Pub
03.2019 - Current
- Creating and retaining a loyal customer base by providing a phenomenal and personal customer service experience. esolving customer complaints, and relaying customer feedback back for improvement efforts.
- Multi-tasking at high volume while maintaining composure, sales goals and customer relations.
- De-escalating potentially volatile situations, quickly and accurately.
- Understanding and complying with all state and city alcohol regulations as well as health codes.
- Providing a clean, safe, and welcoming atmosphere for customers and staff.
- Creating and sustaining positive relations among staff members.
- Strategizing plans to increase bar revenue through promotional concepts, specialty drinks, and customer-focused events.
- Closing out the cash register and preparing a report at close of business.
- Recruiting, hiring and training staff on bar rules and regulations, customer service standards, and productivity requirements.
- Developing unique events and special promotions to drive sales.
Sales Manager
Acentric Video Production
12.2009 - Current
- Maintain and exceed sales goals
- Adapt and adjust to new sales strategies, software and equipment updates as well as troubleshooting any system issues
- Live production and event set up
- Set up equipment and products for employee and customer use ensuring proper operation of cables, network and software
- Organizing, filing and completing customer orders
- Quality control, including resolving customer and employee issues
- Assisting with post-production and administrative duties
- Managing and monitoring coworkers in the field, preparing performance evaluations and training new employees thus providing the company with capable, courteous employees
- Cash Handling, counting, collecting and balancing of company funds
Education
Bachelor of Arts - Behavioral Sciences, Education and Art
Metropolitan State University of Denver
Fort Collins, COSkills
- Developing systems for organization and time management
- Administration and Management
- Adaptable
- Fast learning
- Sales and Marketing
- Detail Oriented and Dependable
- Passionate, Punctual and Loyal
- Problem Solving and Efficient
- Team Orientated
- Customer Service and Customer Retention
- Training and Staff Retention
Timeline
Assistant Bar Manager
West End Pub
03.2019 - Current
Sales Manager
Acentric Video Production
12.2009 - Current
Bachelor of Arts - Behavioral Sciences, Education and Art
Metropolitan State University of Denver
Similar Profiles
Lauryn BriddellLauryn Briddell
Server at West End Wine Bar & PubServer at West End Wine Bar & Pub
Daniel LoaizaDaniel Loaiza
Manager at West End Grill And PubManager at West End Grill And Pub
Yvette LefortYvette Lefort
Referral and Resource Specialist at West End Family Counseling Services West Valley SartReferral and Resource Specialist at West End Family Counseling Services West Valley Sart