Laura Ortiz Vargas
Customs Broker Technician, Port Management Technologist, Customer Service Representative, Sales Representative
Barranquilla,ATL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ANCHORA
04.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
United Ventures
Barranquilla, Atlántico
11.2023 - 02.2024
- Identified and tapped into new markets, significantly expanding customer base.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Representative
Smart Management Firm
Barranquilla, ATL
07.2023 - 10.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
New Way Family Group
Barranquilla, Atlántico
04.2023 - 07.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Port Management Technologist
SENA
Barranquilla11-2019
Custom Broker Technician
Combarranquilla
Barranquilla11-2018
High School Diploma -
Politécnico De Soledad
Soledad, Atlántico 05.2001 -
Skills
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call center experience
Customer relations
Problem resolution
Team collaboration
Timeline
Customer Service Representative
ANCHORA
04.2024 - 10.2024
Sales Representative
United Ventures
11.2023 - 02.2024
Sales Representative
Smart Management Firm
07.2023 - 10.2023
Sales Representative
New Way Family Group
04.2023 - 07.2023
High School Diploma -
Politécnico De Soledad
05.2001 -
Port Management Technologist
SENA
Custom Broker Technician
Combarranquilla
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