LAURA NEFF
Arvada
Summary
An experienced customer service professional with flight attendant experience who is personable and dependable, seeking a career at Southwest Airlines. Wanting to help others travel safely and comfortably by following your airline’s standards, and providing excellent service and care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
Denver
10.2024 - Current
- Cooperate with pilots and crew members while performing duties on board the plane.
- Greet passengers, answer questions, and prepare the galley for service.
- Ensure the quality of customer experience by resolving any issues that arise during the flight promptly and professionally.
Assistant Teacher
Mountain Shadows Montessori School
Boulder
03.2023 - Current
- Collaborate with lead teacher to manage a classroom of twenty children
- Facilitate conflict resolution between students
- Provide a patient and positive attitude when navigating emergency drills
Substitute Teacher
Morgan Hunter Education
Overland Park
04.2022 - 01.2023
- Adapted daily to working at different schools with new colleagues and students
- Taught and managed groups of children from preschool to sixth grade
- Exhibited creative thinking skills with limited resources and instructions
Secretary, Teacher
Lawrence Gymnastics and Athletics
Lawrence
06.2016 - 06.2022
- Developed lesson plans and activities for participants
- Communicated with families about questions and comments
- Coordinated gym time and managed groups up to fifty children for special events
- Cleaned and inspected equipment daily and as needed to ensure safe use
Server
Williams Fund at Kansas Athletics
Lawrence
08.2020 - 12.2021
- Provided customer service for fans by serving beverages and answering questions to ensure a positive gameday experience
- Collaborated with small team on pregame set up including carrying and transporting large items to event space
- Conversed with fans to build relationships
Education
Bachelor of Science - Elementary Education
University of Kansas
Lawrence, KS05.2021
Skills
- Passenger service
- Conflict resolution
- Customer service
- Time management
- Company culture and values
- Adaptability and flexibility
- Calm under pressure
- Teamwork and cooperation
Certification
- Standard First Aid
- CPR
- AED
- Flight Attendant Certificate
Timeline
Flight Attendant
SkyWest Airlines
10.2024 - Current
Assistant Teacher
Mountain Shadows Montessori School
03.2023 - Current
Substitute Teacher
Morgan Hunter Education
04.2022 - 01.2023
Server
Williams Fund at Kansas Athletics
08.2020 - 12.2021
Secretary, Teacher
Lawrence Gymnastics and Athletics
06.2016 - 06.2022
Bachelor of Science - Elementary Education
University of Kansas
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