Laura Mondol
Santiago De Cali
Summary
Competent and effective customer service specialist. I stand out for my ability to solve problems quickly and build relationships with clients. I have a great skill in communication and interpersonal relations, as well as dealing with conflicts and working with people. I always seek to grow more in what I offer, to provide my service of better quality, increasingly professional, and to always maintain a good atmosphere at work, regardless of whether I am working under pressure, doing it in the best possible way.
Overview
2
2
years of professional experience
Work History
Team Member
Task Us
08.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
INTECOSIS
Santiago De Cali, Colombia12-2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Computer skills
- Product knowledge
- Training and mentoring
- Relationship building
- Conflict resolution
- Call center operations
References
Jonathan Orozco-Leader
+57 3186529183
Felipe Taborda-Customer Representative
+57 301 4196734
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Team Member
Task Us
08.2022 - Current
High School Diploma -
INTECOSIS
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