Laura Matte
Arvada
Summary
A high energy- positive, experienced District Manager with a 19-year career working up from Store Associate to District Manager. Excels in establishing excellent working relationships with customers, employees, vendors and contractors. Background in all aspects of retail operations reinforced by extensive retail management training.
Overview
27
27
years of professional experience
Work History
Credit Assistant Manager
Alpine Lumber Company
01.2018 - Current
- Improved credit approval process by implementing streamlined procedures and utilizing risk analysis tools.
- Maintained open lines of communication with other departments to ensure timely resolution of account discrepancies or billing errors.
- Delivered diverse departmental administrative support to personnel.
- Uploaded completed applications to appropriate credit system.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
- Reduced loan delinquency rates through diligent monitoring of credit accounts and timely follow-ups with clients.
- Ensured compliance with company policies and industry regulations while approving or rejecting lines of credits based on established guidelines.
- Maintained accurate records of all credit transactions, including adjustments, payments, charge-offs, and account reconciliations.
Wholesale Manager
Mahatma
01.2016 - Current
- Review orders, pull and pack for delivery
- Manage inventory
District Manager
Marsoner Inc. d.b.a. Fascinations
01.2009 - 01.2016
- Managed multiple locations in multiple states
- Streamlined business processes and enhanced operational efficiency levels
- Conduct meetings with management teams to discuss sales / marketing strategies
- Payroll Control: ensured adherence to company budgets and forecasts were followed
- Interviewed, hired, coached, and developed employees
- Participated, coordinated and supported in-store events related to new store openings, new product launches, and seasonal events
- Ensured that loss prevention policies, systems, and procedures were implemented in all stores and that any discrepancies in inventory were investigated to minimize the risk of loss
- Consulted in new locations, floor plan changes, product placement, new policy and procedures for the company and managed the reconstruction of multiple retail sites
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends
- Drafted training manuals and revised training manuals as necessary for process improvement and changes made within the organization
- Provided staff support for human resource related issues, developed strong relationships with staff, to increase company productivity, retention and strengthen employee relations
- Assist Human Resources in revising and maintain the employee handbook and inform staff of details regarding policy and procedure revisions
Store Manager
Marsoner Inc. d.b.a. Fascinations
01.2000 - 01.2009
Assistant Manager
Marsoner Inc. d.b.a. Fascinations
01.1998 - 01.2000
Education
Pima Medical Institute
01.1996
High School -
Wheatridge High School
01.1994
Skills
- Customer Service
- Management
- Inventory Management
- Talent Development
- Budgeting and Cost Controls
- Merchandising
- Documentation review
- Credit verification
Timeline
Credit Assistant Manager
Alpine Lumber Company
01.2018 - Current
Wholesale Manager
Mahatma
01.2016 - Current
District Manager
Marsoner Inc. d.b.a. Fascinations
01.2009 - 01.2016
Store Manager
Marsoner Inc. d.b.a. Fascinations
01.2000 - 01.2009
Assistant Manager
Marsoner Inc. d.b.a. Fascinations
01.1998 - 01.2000
High School -
Wheatridge High School
Pima Medical Institute
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