Laura Kram

Finger Lakes Chocolates is a family owned business built from the ground up, we created a successful business model that continued to grow year after year. We sold mostly wholesale to many local businesses including Cornell University, we also had a retail shop that sold all of our chocolate and numerous other local items. March 2025 I sold the business to move across the country with my family. Finger Lakes Chocolates continues to be a growing and successful business.

• Developed and implemented daily operational procedures to enhance service efficiency.
• Managed inventory levels and ensured timely replenishment of stock items.
• Coordinated customer interactions, providing exceptional service and support.
• Utilized point-of-sale systems to process transactions and maintain accurate financial records.
• Created promotional materials to drive customer engagement and increase sales awareness.
• Monitored product quality to ensure compliance with industry standards and customer expectations.
• Managed day-to-day business operations.
• Organized logistics for product deliveries, optimizing schedules for timely arrival and customer satisfaction.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended shows and special events to showcase products, network with other businesses and attract new customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Created new products and flavors to follow trends, seasons, and keep customers interested
• Created, managed and grew a business from the ground up to become successful and be sold and continues to grow

• Designed and implemented individualized learning plans tailored to student needs.
• Developed engaging lesson materials across various subjects to enhance student understanding.
• Facilitated progress assessments to monitor student development and adjust teaching strategies.
• Organized extracurricular activities to promote social skills and community engagement.
• Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
• Adapted teaching methods and lesson plans to changing student needs.
• Students tested well above grade level in all subjects

• Oversaw daily operations, ensuring high standards of customer service and product quality.
• Created all menu items to be delicious and beautiful
• Analyzed market trends to identify new business opportunities and drive growth initiatives.
• Established strong vendor relationships to optimize supply chain management and reduce costs.
• Implemented inventory management systems to streamline stock control processes.
• Leveraged social media marketing strategies to increase brand awareness and customer engagement.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.

The Source at Factory No 2 was a cafe and Juice Bar focusing on healthy options and visually appealing beverages and food. Known for packed Sunday Brunch and delicious healthy all natural smoothies.