Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Higuera

Laura Higuera

Bogotá,DC

Summary

Hospitality Manager with extensive experience in customer service, and finance areas such as collections and billing. I am a proactive and confident decision-maker known for strong interpersonal skills and a customer-focused approach. With a keen analytical mindset and an empathetic demeanor, I adapt easily to changing environments and remain goal-oriented in achieving success.

Overview

6
6
years of professional experience

Work History

Senior Billing Analyst

Amadeus IT Group
08.2023 - Current
  • Successfully implemented the monthly sharing of C&C PDF invoices to customers who billed over 1K using a developed macro for mass emails, despite issues with the Amadeus Billing platform.
  • Actively participated in and supported audit process for the top 30 customer accounts in the USA region.
  • Established the OTC Knowledge Center for Americas billing and incentives
  • Created Power BI reports for Noram and C&C to streamline daily operational processes related to billing and incentives
  • Successfully transferred billing process from Honduras to the Latam Region.

CREDIT & COLLECTION SPECIALIST

adidas
06.2022 - Current
  • Collect over 20 US millions a month
  • Reduce the past due from 43% to 26%
  • Travel to Spartanburg, US to do the transition of credit and Collections area to Bogota, Co and improve the processes to be more efficiently
  • Make reports to show the payment behavior of the customers assigned to my team.

AP SPECIALIST

Leanports SAS
03.2022 - 06.2022
  • Process as many invoices as possible so that payment can be generated and create strategies to optimize time in processing invoices
  • Create a Data base to request as many statements as possible to all vendors that the company has.

BILLING AND COLLECTION ANALYST

Brinks Inc.
05.2021 - 03.2022
  • Be part of the top accounts collector and have a recognition for being the best collector of the month
  • Collect over 200 K every month
  • Chosen to train new applicants in my team, which I can attest is today a differential element within the company.

INTERN

Selina Downtown Mexico City
09.2019 - 02.2020
  • Competition analysis and benchmarking

EXHIBITOR'S SERVICES ASSISTANT

Corferias SA
07.2018 - 03.2019
  • Consulting on sale of services to national and international exhibitors
  • Objective analysis of service portfolio rates based on market research to establish cost-benefit rates

Education

REVENUE MANAGEMENT PROFESIONAL -

Instituto De Emprendimiento Avanzado
Bogotá, DC

HERRAMIENTAS DE REVENUE MANAGEMENT -

Instituto De Emprendimiento Avanzado
Bogotá, DC

HOSPITALITY & TOURISM MANAGEMENT -

CAFAM University
Bogotá, Colombia
05.2020

Skills

  • Communication skills
  • Teamwork
  • Customer service
  • Leadership
  • Problem-Solving
  • Analysis
  • SAP
  • Microsoft Office
  • Power BI

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Senior Billing Analyst

Amadeus IT Group
08.2023 - Current

CREDIT & COLLECTION SPECIALIST

adidas
06.2022 - Current

AP SPECIALIST

Leanports SAS
03.2022 - 06.2022

BILLING AND COLLECTION ANALYST

Brinks Inc.
05.2021 - 03.2022

INTERN

Selina Downtown Mexico City
09.2019 - 02.2020

EXHIBITOR'S SERVICES ASSISTANT

Corferias SA
07.2018 - 03.2019

REVENUE MANAGEMENT PROFESIONAL -

Instituto De Emprendimiento Avanzado

HERRAMIENTAS DE REVENUE MANAGEMENT -

Instituto De Emprendimiento Avanzado

HOSPITALITY & TOURISM MANAGEMENT -

CAFAM University

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Laura Higuera