Laura Hamburger
Resumen profesional
Proactive and detail-oriented professional with over five years of experience in customer service and nearly two years in remote content moderation, including data entry, data verification, and platform-based information management. Additionally, experienced in document processing and records management within a notary office environment. Strong interpersonal and organizational skills, with the ability to handle sensitive information with accuracy and discretion. Adept at problem-solving, communication, and digital tools. Currently pursuing a degree in Gastronomy and possessing intermediate-level Excel proficiency.
Datos destacados
8
8
years of professional experience
5
5
years of post-secondary education
Experiencia
Notary Clerk
Notaria De Barranquilla
Barranquilla, ATL
06.2025 - 09.2025
- Entered and updated legal records in internal systems (REL) with high accuracy.
- Assisted the Deed Processing Coordinator with daily workflow and document tracking.
- Prepared and reviewed public deeds and legal documents.
- Verified client identity, signatures, and biometric data (fingerprints).
- Provided front-desk support and guided clients through documentation procedures.
- Maintained organized, confidential records and ensured compliance with notarial procedures.
Content Moderation (Remote)
Go Creator Group
04.2023 - 06.2025
- Reviewed and moderated digital content according to established policies.
- Identified and reported inappropriate content trends.
- Managed content review tools and ensured platform compliance.
- Constant contact with clients to provide advice regarding company policies.
- Database and record maintenance.
- Ongoing professional development to meet job requirements.
Customer Service Representative
Teleperformance
Medellín, Antioquia
04.2017 - 08.2021
- Provided customer support via phone, chat, and email.
- Effectively handled complaints and resolved customer issues.
- Constant communication with clients to follow up on requests.
- Ensured data confidentiality and met performance targets consistently.
- Monitoring the actions taken to respond to and resolve complaints.
- Customer service for returns or exchanges.
Formación
Degree in Gastronomy - Gastronomy
ISMM Instituto Mariano Moreno
Medellín, ANTExcel Course - Intermediate Level
Instituto Tecnológico de Antioquia
01.2019 - 12.2019
Public Accounting -
Instituto Tecnológico de Antioquia
Medellín, ANT 01.2016 - 12.2019
Enfatiza tus habilidades clave
- CRM management
- Use of chat and email tools
- Knowledge of customer service protocols
- Professional writing of customer responses
- Ticket resolution and technical support
- Proactive and customer-oriented
- Strong interpersonal and organizational skills
- Adept at problem-solving
- Effective communication
- Ability to handle sensitive information with discretion
- Teamwork
- Ability to handle high-pressure situations
- Data Verification
- Data Accuracy and attention to detail
- Basic Database Management
- Information Handling & Confidentiality
Idiomas
English
Intermedio avanzado
Spanish
Experto
French
Básico
Cronología
Notary Clerk
Notaria De Barranquilla
06.2025 - 09.2025
Content Moderation (Remote)
Go Creator Group
04.2023 - 06.2025
Excel Course - Intermediate Level
Instituto Tecnológico de Antioquia
01.2019 - 12.2019
Customer Service Representative
Teleperformance
04.2017 - 08.2021
Public Accounting -
Instituto Tecnológico de Antioquia
01.2016 - 12.2019
Degree in Gastronomy - Gastronomy
ISMM Instituto Mariano Moreno