Laura Ghan
Cortez
Summary
Safety-focused individual with strong communication skills and a track record in behavior management. Experienced in time-sensitive environments, ensuring punctuality and compliance with regulations while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Montezuma-Cortez School District Re1
Cortez, CO
08.2025 - 05.2026
- Operated school bus safely, ensuring punctuality and efficient route navigation.
- Monitored student behavior to maintain a safe and respectful environment during transit.
- Conducted pre-trip inspections to verify bus functionality and compliance with safety regulations.
- Communicated effectively with school officials regarding scheduling changes or student needs.
Administrative Assistant
TechSpecific
Mancos, CO
10.2023 - 08.2025
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Facilitated communication between departments, improving collaboration and project outcomes.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and consistency.
Customer Service Representative
Chewy.com
Phoenix, AZ
04.2023 - 10.2023
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline order processing and improve workflow efficiency.
- Utilized CRM software to track customer interactions, ensuring timely follow-up and issue resolution.
- Managed high-volume calls while maintaining quality standards and minimizing response times.
Stay at Home Parent
Self Employed
Phoenix, AZ
06.2020 - 04.2023
- Managed daily household operations to ensure efficient home environment.
- Developed and implemented educational activities to support children's learning and development.
- Coordinated schedules and routines to optimize family time and ensure balance.
- Facilitated conflict resolution strategies among children to promote healthy communication.
Care Assistant
Caring Moore Homes
Ashland, KY
09.2019 - 06.2020
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for residents' needs.
- Collaborated with healthcare professionals to develop individualized care plans for each resident.
- Trained new staff on best practices for resident care and emergency response protocols.
Caregiver, Special Needs
The Arc Of Tippecanoe County
Lafayette, IN
08.2018 - 03.2019
- Provided compassionate care and support to individuals with special needs in daily activities.
- Assisted clients with personal hygiene, mobility, and nutritional needs to enhance quality of life.
- Developed individualized care plans based on client assessments and family input.
- Coordinated recreational activities to promote social interaction and engagement among clients.
House Supervisor
Abilities Services, Inc.
Frankfort, IN
12.2018 - 02.2019
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff members on policies and procedures for enhanced team performance.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Monitored patient outcomes, identifying areas for improvement in clinical practices.
Care Assistant
Duluth Regional Care Center
Duluth, MN
12.2016 - 10.2018
- Monitored and reported changes in residents' health conditions to nursing staff promptly.
- Implemented recreational activities that enhanced social interaction among residents, improving overall well-being.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
Education
High School Diploma -
Eden Prairie Senior High School
Eden Prairie06-2008
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Emergency procedures
- Incident reporting
- Behavior management
- Data entry
- Administrative support
- Time management
- WPM 49
- First-Aid and CPR Certified
Timeline
School Bus Driver
Montezuma-Cortez School District Re1
08.2025 - 05.2026
Administrative Assistant
TechSpecific
10.2023 - 08.2025
Customer Service Representative
Chewy.com
04.2023 - 10.2023
Stay at Home Parent
Self Employed
06.2020 - 04.2023
Care Assistant
Caring Moore Homes
09.2019 - 06.2020
House Supervisor
Abilities Services, Inc.
12.2018 - 02.2019
Caregiver, Special Needs
The Arc Of Tippecanoe County
08.2018 - 03.2019
Care Assistant
Duluth Regional Care Center
12.2016 - 10.2018
High School Diploma -
Eden Prairie Senior High School