LAURA FERRER

This was a chat campaign when we were able to help the costumer with the product they requested online.

• Call the patient to inform him/her about specific day of service if the insurance denied paying and it becomes patient's responsibility, we need to explain the motive the insurance denied to pay patient's procedure or the visit office
• Receive online payments during the call, which means we handle sensitive information all the time
• Uttering payment methods if patient cannot afford to pay immediately
• Help the patient with refunds or any other requirements concerning the department