Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Laura Eckelberry

Aurora

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

23
23
years of professional experience

Work History

COMCAST INBOUND BUSINESS SALES REPRESENTATIVE

Comcast
01.2017 - Current
  • Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
  • Make outbound calls to accounts to achieve sales quota metrics
  • Creates proposals for customers related to the proposed solution and new sales opportunities
  • Document effectively and accurately conversations and contact information into client management system
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • I organize team events a couple times a quarter and delegate duties to keep a fun and productive environment.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • I have won COE for exceeding my goals and have won many team awards for having the highest metrics
  • Trained and mentored new sales representatives.

Comcast, Business Sales Support (ICQ)

Comcast
01.2015 - 01.2017
  • Responsible for answering, screening and qualifying calls from potential customers regarding Comcast Business Services and creating a great customer experience
  • Ask open ended questions to determine which department to route the customer to
  • Demonstrates the ability to establish and maintain effective relationships with the customers by delivering First Call Resolution
  • Work on saving cancel requested orders to increase Revenue for the Company
  • I won Q1 AND Q3 Hall of Fame this year for achieving at the highest level
  • I won 8 months out of 12 months Triad for Exceptional Service & Performance.

Comcast, Sales and Service Consultant – Xfinity Store

Comcast
01.2014 - 01.2015
  • Assists customers with questions about their services
  • Educated customers on how to use Comcast services and equipment
  • Consult with customers on setting up new services as well as upselling existing customers into new service packages
  • Trained temporary employees on CSG system and how to perform front counter duties
  • Responsible for cash handling procedures, balancing till and daily deposit records
  • Completes monthly inventory of equipment on hand and reconciles any discrepancies.

Comcast, Customer Service and Sales Consultant

Comcast
01.2004 - 01.2014
  • Received inbound calls to assist customers identifying the services and packages that best suited their needs
  • Demonstrated knowledge of competitor’s offers and educated customers on product comparisons
  • Consistently met or exceeded sales quota and goals by remaining up to date on new product and features.
  • Organized work to meet demanding production goals.

Comcast, Customer Service Sales Representative

Comcast
01.2001 - 01.2004
  • Provided product and service information to customers
  • Completed monetary transactions
  • Resolved maintenance issues as needed by scheduling processed work orders
  • Answered customers question, alleviated concerns and addressed delicate circumstances with professionalism and sensitivity.

Education

Long Beach Business College
Long Beach, CA
12.1992

Skills

  • Account Servicing
  • Stock Management
  • Contract Negotiation
  • Cash Handling
  • Team Building
  • Decision-Making
  • Excellent Communication
  • Organization and Time Management
  • Problem Resolution
  • Active Listening

Qualifications Summary

Proficient and highly motivated Comcast Professional with strong organizational skills, excellent computer knowledge, and effective communication skills developed through Twenty two years of professional experience with Comcast. Professional highlights and abilities include: - Excellent organizational skills with the ability to prioritize and multitask - Consistently meets or exceeds Metric goals - Computer literate and full working knowledge of CSG, Salesforce and Workbench, Microsoft, DocuSign - A strong team player, commended for ability to work well with others - Punctual and can be counted on to perform work duties - Superb customer services skills demonstrated through excellent Call Evaluations

Timeline

COMCAST INBOUND BUSINESS SALES REPRESENTATIVE

Comcast
01.2017 - Current

Comcast, Business Sales Support (ICQ)

Comcast
01.2015 - 01.2017

Comcast, Sales and Service Consultant – Xfinity Store

Comcast
01.2014 - 01.2015

Comcast, Customer Service and Sales Consultant

Comcast
01.2004 - 01.2014

Comcast, Customer Service Sales Representative

Comcast
01.2001 - 01.2004

Long Beach Business College
Laura Eckelberry