Laura Diaz Romero
Cali
Summary
Highly motivated professional with a talent for time management, organization, and attention to detail. Experienced in managing executive schedules, client engagements, and social media coordination. Skilled in CRM systems and project management tools such as Asana and Airtable. Capable of generating insightful reports and contributing to strategic projects to ensure smooth executive operations and effective communication.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Bright Idea Marketing, USA
04.2023 - 06.2024
- Managed CEO's agenda, booking appointments, and maintaining client follow-ups.
- Managed CEO's LinkedIn and Facebook Account, responding to DM's and comments on posts to maintain engagement.
- Assisted the CEO in managing and monitoring tasks and reminders.
- Coordinated scheduling of posts on Facebook/Facebook Groups and LinkedIn.
- Attended meetings to create documents and summaries, ensuring clear communication.
- Managed client communication using GoHighLevel CRM system.
- Implemented automated workflows and identified/resolved system bugs and errors, ensuring smooth operation of CRM functionalities.
- Managed multiple Facebook ad accounts, from creation to optimization of ad sets and campaigns.
- Assisted in creating invoices using QuickBooks, ensuring financial accuracy and efficiency.
- Managed Twilio registrations for A2P, brands and campaigns,including handling support tickets.
- Conducted thorough call reviews and generated reports.
- Implemented landing page funnels using GoHighLevel.
- Experience creating campaigns withing Meet Alfred and Dripifty for lead generation through LinkedIn.
- Assisted in organizing and designing sales pitch deck slides.
- Utilize Asana and Airtable for database management and project tracking.
- Collaborated on creating training programs for appointment setters.
- Submitted detailed end of day reports summarizing daily activities and outcomes.
- Customized and reviewed agreement templates in PandaDoc to meet specific client requirements, ensuring accuracy and compliance with company standards.
- Utilized G Suite applications (Gmail, Google Docs, Google Sheets, Google slides) for efficient communication and document management.
- Managed and organized files using Dropbox.
Appointment Setter
Bright Idea Marketing, USA
01.2023 - 04.2023
- Set appointments with salespeople and potential customers.
- Addressed prospect inquiries and concerns promptly and informatively.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Submitted detailed end of day reports summarizing daily activities and achievements.
Teammate - TURO Campaign
TaskUs Colombia S.A.S
05.2022 - 11.2022
- Provided customer support for TURO, addressing inquiries and resolving issues promptly.
- Assisted customers with rental bookings and vehicle issues
- Maintained high service standards while handling a high volume of calls, ensuring a positive customer experience
- Demonstrated strong communication and problem-solving skills in a fast paced environment.
Education
Diploma Program - Diseño Aquitectónico E Interiores
Fundacion Academia De Dibujo Profesional
Cali, Colombia11.2022
Associate of Applied Science - Dibujo Arquitectónico Y Decoración
Fundacion Academia De Dibujo Profesional
Cali, Colombia11.2022
High School Diploma -
Plymouth High School
Plymouth, NC06.2016
Skills
- Fast Learner
- Customer Service
- Adaptability
- Effective Time Management
- Detail-oriented
- Organizational Skills
- Problem-Solving
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Administrative Assistant
Bright Idea Marketing, USA
04.2023 - 06.2024
Appointment Setter
Bright Idea Marketing, USA
01.2023 - 04.2023
Teammate - TURO Campaign
TaskUs Colombia S.A.S
05.2022 - 11.2022
Diploma Program - Diseño Aquitectónico E Interiores
Fundacion Academia De Dibujo Profesional
Associate of Applied Science - Dibujo Arquitectónico Y Decoración
Fundacion Academia De Dibujo Profesional
High School Diploma -
Plymouth High School
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