LAURA DE LEON
Summary
Lawyer from Universidad del Norte located in Barranquilla, Colombia. Fluent English speaker since high school. I am a dedicated and proactive person with great communication skills. During my professional life, I have developed experience as an immigration and injury law paralegal working for law firms located in United States. I am a quick learner and I see myself as a positive person who is always searching for solutions.
Overview
3
3
years of professional experience
Work History
Intake Supervisor
Alexandra Lozano Immigration Law PLLC
08.2023 - Current
- Supervise the intake team, providing guidance and resolving questions on incoming leads
- Conduct training sessions with the team to ensure a high conversion rate
- Manage KPIs to track team performance and identify areas for improvement
- Collaborate with the marketing team to develop lead generation strategies
- Monitor and maintain call quality standards for intake agents
- Handle complex customer cases and resolve escalations efficiently.
Supervising Paralegal
Alexandra Lozano Immigration Law PLLC
Tukwila
06.2022 - 08.2023
- Supervise a team of paralegals to ensure case progression
- Supervise, train, and coach Paralegals in the performance of all suites; determine distribution of workload; draft new office procedures and update the current ones.
- Responsible for assisting in the hiring, and evaluation of designated staff, requiring a thorough understanding and implementation of the Human Resource Management System and firm ́s policies and procedures.
- Review legal documents for proper format and ensure court rules are followed; draft and prepare pleadings, discovery, and case information including case analysis as needed.
- Maintain a working knowledge of complex rules, policies, and operating procedures, office-wide and for all State, Federal, and Appellate courts.
- Model and provide leadership to promote teamwork, motivate staff, and produce high quality services
Personal Injury Pre Litigation Paralegal
The Ledger Law Firm
12.2021 - 06.2022
- Open insurance claims and handle correspondence
- Send representation and evidence preservation letters
- Obtain medical records and bills
- Track client treatment progress and coordinate with medical providers
- Draft demands
- Assist in negotiating lien reductions.
- Mantain communication with clients to confirm they are attending to treatment.
- Intake of potential new clients.
Immigration Paralegal
Maria Sanchez Ley-Law Firm
02.2021 - 12.2021
- Conduct case review to assess status and identify issues
- Case review
- Interview clients to gather relevant information
- Monitor case status on USCIS website
- Compile and organize required documents for applications
- Assist with accurate completion of immigration forms
- Prepare clients for removal hearings
Education
Bachelor's Degree - Law
Universidad del norte
Skills
- Leadership
- Attention to Detail
- Problem Solving
- Critical Analysis
- Written and Verbal Communication
- Legal Research
- Multitasking
- Case Management
Languages
Spanish
Native
English
Proficient
C2
Timeline
Intake Supervisor
Alexandra Lozano Immigration Law PLLC
08.2023 - Current
Supervising Paralegal
Alexandra Lozano Immigration Law PLLC
06.2022 - 08.2023
Personal Injury Pre Litigation Paralegal
The Ledger Law Firm
12.2021 - 06.2022
Immigration Paralegal
Maria Sanchez Ley-Law Firm
02.2021 - 12.2021
Bachelor's Degree - Law
Universidad del norte