Laura Artunduaga
Winnipeg, MB
Summary
Profile Detail-oriented and organized professional with a one-year solid background in managing administrative tasks and providing exceptional customer service seeking a customer service position Demonstrated expertise in advising clients about products and services, resolving customer issues, and managing operational cash responsibilities Strong interpersonal skills with the ability to effectively communicate and establish positive relationships with clients, suppliers, and team members Skilled in using various administrative software and tools, including Microsoft Office 365 and company-specific platforms.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Randstad Canada
11.2023 - 01.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Data Entry Clerk Volunteer
College Montrose Children`s Place
05.2023 - 08.2023
- Analyzed current data records to provide detailed reports.
- Conducted audits of existing data entry processes.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
Cook Helper
Smoke`s Poutinerie
08.2022 - 06.2023
- Aided in minimizing food waste by effectively managing inventory levels and utilizing leftover ingredients creatively.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
- Transported food items from storage areas to kitchen for prepping.
- Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
Customer Service Assistant
Bilbao Vizcaya Argentaria Bank
11.2019 - 03.2020
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Gathered and verified data from customers to promote marketing initiatives.
Education
Postgraduate Diploma - Global Business Management
Georgian College
Toronto, ON2023
Bachelor’s degree - Finance and International Trade
Universidad De La LaSalle Bogota
Bogota, Colombia2019
Skills
- Shipping procedures understanding
- 40 wpm Typing Speed
- Conflict Resolution
- Follow-up skills
- Database Research
- Promotional support
- Information Verification
- Building rapport
Languages
Spanish
Native language
Timeline
Customer Service Agent
Randstad Canada
11.2023 - 01.2024
Data Entry Clerk Volunteer
College Montrose Children`s Place
05.2023 - 08.2023
Cook Helper
Smoke`s Poutinerie
08.2022 - 06.2023
Customer Service Assistant
Bilbao Vizcaya Argentaria Bank
11.2019 - 03.2020
Postgraduate Diploma - Global Business Management
Georgian College
Bachelor’s degree - Finance and International Trade
Universidad De La LaSalle Bogota
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