LaTreece Knox
Henderson,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Frontier Airlines
03.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 40lbs. daily flights.
Package Handler
Fed Ex Ground
10.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Licensed Insurance Agent
E-TeleQuote Insurance
12.2021 - 07.2022
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Obtained underwriting approval by completing application for coverage.
Customer Service Representative /Claims Operations Specialist
Gallagher Bassett Services Inc
10.2017 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times
- Met established deposit processing productivity standards
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative
TeleTech Holdings
04.2017 - 10.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
C3 Customer Contact Channels
07.2015 - 01.2017
- Documented and detailed calls and complaints using call center's CRM database
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Insurance Licensing - Life And Health Insurance
Kaplan College - Phoenix
Phoenix, AZ11.2019
Diploma - Medical Assistant
Concorde Career College - Aurora
Aurora, CO10.2004
GED -
Emily Griffith Technical College
Denver, CO01.1997
Skills
- Verbal and Written Communication
- Inbound and Outbound Calling
- Customer Services
- Execution of task in timely manner
- Strong Attention To Detail
- Accurate Data Entry
- Listening Skills
- Highly Trainable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Ramp Agent
Frontier Airlines
03.2024 - Current
Package Handler
Fed Ex Ground
10.2022 - Current
Licensed Insurance Agent
E-TeleQuote Insurance
12.2021 - 07.2022
Customer Service Representative /Claims Operations Specialist
Gallagher Bassett Services Inc
10.2017 - 01.2020
Customer Service Representative
TeleTech Holdings
04.2017 - 10.2017
Customer Service Representative
C3 Customer Contact Channels
07.2015 - 01.2017
Insurance Licensing - Life And Health Insurance
Kaplan College - Phoenix
Diploma - Medical Assistant
Concorde Career College - Aurora
GED -
Emily Griffith Technical College
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