Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LaToya Matthews

Denver

Summary

Over 10 years of goal-driven sales and customer maintenance experience Detail oriented with the aptitude to multitask in a high-volume environment with a degree of professional standards A high level of ownership, accountability, and initiative A competitive drive and confidence to lead a successful sales-based environment Ability to develop a positive relationship with residents and lead team members Able to quickly learn, adapt, and execute new processes Capacity to motivate leasing agents and increase occupancy percentage Experience using property management software Knock, Yardi, CRM, OneSite and Entrata

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing Professional

Forge Luxury Apartments
09.2024 - Current
  • Establishing positive business relationships with residents, vendors, management, co-workers, and ownership
  • Answering Phones
  • Touring prospects
  • Processing applications and tax credit paperwork
  • Collecting and posting rents
  • Monitoring delinquency and follow up
  • Legal processing
  • Monitoring maintenance supply orders
  • Ordering office supplies
  • Entering all traffic, application, move-ins / outs, service requests, and other activity into OneSite software daily
  • Conduct routine property inspections to maintain curb appeal
  • Resident Retention

Leasing Agent

Career Strategies
01.2022 - 09.2024
  • Answer incoming calls in a timely professional manner
  • Schedule appointments for apartment tours
  • Discover the needs of a potential resident and lease available apartments
  • Manage all aspects of leasing documentation according to companies' policies and procedures
  • Meet and greet prospective residents

Leasing Manager

Loft 9 Apartments
02.2018 - 12.2022
  • Achieved occupancy goals and oversee on-site traffic
  • Assisted with resident related functions including but not limited to, move out notices, transfers, lease renewal, and resolved concerns/ complaints
  • Analyzed, reviewed, and documented: leasing reports, occupancy/ vacancy trends, and all resident related files.
  • Processed rent related functions such as collection, late notices, and posted payments.
  • Monitored leasing agents’ activity and commission reports
  • Worked with the maintenance technicians to ensure residents’ service request are taken care of in a timely matter
  • Conducted market research and assist with promotional programs
  • Leased apartments, prepared, processed, generated new leases and renewal leases
  • Supervised the leasing team and managed their sales performance
  • Reviewed screening qualifications and applicants’ approval

Leasing Agent

Real Estate Personnel
08.2016 - 03.2018
  • Complete traffic input and maintains guest card files
  • Prepare correspondence such as 'Thank you' notes, and email follow ups

Education

Associate of Science - Business Management

Los Angeles City College
Los Angeles, CA

Skills

  • Business processes and procedures
  • Training and mentoring
  • Sales and marketing aptitude
  • Lease administration

Certification

  • Colorado Real Estate Brokers License
  • African American Leadership Certificate
  • Public Speaking Certificate
  • Negotiation & Restoration Justice Certificate

Timeline

Leasing Professional

Forge Luxury Apartments
09.2024 - Current

Leasing Agent

Career Strategies
01.2022 - 09.2024

Leasing Manager

Loft 9 Apartments
02.2018 - 12.2022

Leasing Agent

Real Estate Personnel
08.2016 - 03.2018

Associate of Science - Business Management

Los Angeles City College

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LaToya Matthews