Latoya Crockett

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Restructured customer service process, ensuring quicker response times.
• Developed training materials to enhance staff proficiency and productivity.
• Pre and post verification of insurance benefits for all services throughout the facility.

•Spearheaded the outstanding balance team as lead customer service representative.

• Communicated with team members to enforce deadlines and quality standards.
• Managed teams and delegated training and development.