LaToya Ash
Raleigh,NC
Summary
Experienced administrative and public service professional with over 20 years of work experience, including public safety, child welfare support, transportation coordination, customer service, and office administration. Skilled in maintaining accurate records, communicating with diverse individuals, following established procedures, coordinating multiple responsibilities, and handling sensitive information professionally. Brings a strong commitment to public service, accountability, organization, and sound judgment. Seeking to contribute these transferable skills as a Homeland Defender (Immigration Services Officer) with U.S. Citizenship and Immigration Services.
Overview
23
23
years of post-secondary education
25
25
years of professional experience
Work History
Child Welfare Specialist/Foster Care Case Aide
Wake County Health Human Services
Raleigh, North Carolina
08.2025 - Current
- Coordinate transportation for children attending parental visitations and related appointments.
- Support and coach in-person and virtual parent-child visitations while maintaining a safe, professional, and supportive environment.
- Coordinate schedules and communicate with relevant individuals to support visitation arrangements.
- Observe interactions and provide appropriate support in accordance with assigned responsibilities and established procedures.
- Maintain professional boundaries and handle sensitive family situations with discretion.
- Manage transportation, scheduling, and visitation responsibilities while prioritizing children’s safety and well-being.
- Communicate effectively with families and professionals to support consistent service delivery.
Receptionist Administrator
Sunstates Security/ ThermoFisher Scientific
Raleigh, North Carolina
09.2024 - Current
- Provide front-desk and administrative support in a professional corporate environment.
- Communicate with visitors, employees, and other contacts to address inquiries and direct requests appropriately.
- Assist with administrative coordination and the accurate handling of information.
- Manage multiple responsibilities while maintaining organization, professionalism, and attention to detail.
- Follow workplace procedures and exercise discretion when handling information.
- Support efficient daily operations through communication, coordination, and customer service.
School Safety Agent
City of New York Police Department
Queens, NY
01.2006 - 01.2024
- Served in a school safety role requiring professionalism, sound judgment, and adherence to established procedures.
- Applied public safety awareness and situational judgment in a school environment.
- Communicated with students, school personnel, and others as required by assigned duties.
- Supported a safe and orderly school environment while maintaining professional conduct.
- Followed applicable safety procedures and responded to situations within the scope of assigned responsibilities.
School Safety Agent (Clerical Associate)
City of New York Police Department
Queens, NY
01.2006 - 09.2016
- Prepared, edited, and maintained reports, correspondence, and confidential personnel records.
- Coordinated court appearances, medical appointments, and administrative documentation.
- Ensured records complied with legal requirements and records-retention policies.
- Supported executive leadership through administrative coordination and document preparation.
- Managed data entry and maintained accurate personnel information systems.
Respite Care Worker
Steinway Child and Family Services
Queens, NY
01.2002 - 01.2004
- Provided direct support to children and families through supervised care and engagement activities
- Assisted with transportation to appointments and community activities
- Supported emotional, social, and behavioral needs of children in care
- Documented client progress, behaviors, and service participation
Education
Unarmed Guard -
North Carolina Private Protective Service Board
Raleigh, NC 01.2024 - 10.2026
Basic Course For Peace Officer -
New York City Police Academy
New York City , NY 01.2004 - 01.2024
Certificate Of Completion Of Apprenticeship Training - In Safety Management
New York City Department of Labor
New York City , NY 03.2008 - 08.2008
Some College (No Degree) - Social Work
Eastern Gateway Community College
Steubenville , OHSome College (No Degree) - In Social Science/ Interdisciplinary Liberal Arts
The College of New Rochelle-Brooklyn Campus
New York City , NYSkills
- Information Gathering and Problem-Solving
- Recordkeeping and Documentation
- Administrative Support and Data Accuracy
- Organization and Time Management
- Written and Verbal Communication
- Confidentiality and Professional Discretion
- Public Safety and Policy Compliance
- Child Welfare and Family Support
- Scheduling and Coordination
- Customer Service and Interpersonal Relations
Timeline
Child Welfare Specialist/Foster Care Case Aide
Wake County Health Human Services
08.2025 - Current
Receptionist Administrator
Sunstates Security/ ThermoFisher Scientific
09.2024 - Current
Unarmed Guard -
North Carolina Private Protective Service Board
01.2024 - 10.2026
Certificate Of Completion Of Apprenticeship Training - In Safety Management
New York City Department of Labor
03.2008 - 08.2008
School Safety Agent
City of New York Police Department
01.2006 - 01.2024
School Safety Agent (Clerical Associate)
City of New York Police Department
01.2006 - 09.2016
Basic Course For Peace Officer -
New York City Police Academy
01.2004 - 01.2024
Respite Care Worker
Steinway Child and Family Services
01.2002 - 01.2004
Some College (No Degree) - Social Work
Eastern Gateway Community College
Some College (No Degree) - In Social Science/ Interdisciplinary Liberal Arts
The College of New Rochelle-Brooklyn Campus