Latifah Clahar
Manchester
Summary
Accomplished in enhancing patient and customer experiences at Manchester Memorial Hospital, I excel in multitasking and critical thinking. Leveraging skills in document preparation and empathetic communication, I improved workflow and patient outcomes. Expert in HIPAA compliance and office management, my background spans healthcare to hospitality, demonstrating a versatile ability to lead and innovate.
Overview
16
16
years of professional experience
Work History
Mental Health Unit Secretary
Manchester Memorial Hospital
11.2019 - Current
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers
- Established organized filing systems for medical records, expediting access to essential information when needed
- Maintained high standards of cleanliness within the unit by adhering to infection control protocols
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations
- Maintained patient confidentiality in line with HIPAA regulations
- Maintained current and accurate medical records for patients
- Uphold a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner
- Provided information for patient admissions and discharges to foster timely processing
- Placed new supply orders, managed inventory and restocked clerical spaces
Psychiatric Technician
Manchester Memorial Hospital
06.2017 - 11.2019
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing
- Charted on each patient daily
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques
- Treated clients and families with respect and dignity
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction
- Delivered compassionate patient care, focusing on safety, comfort and emotional support
- Participated in patient education, helping to reinforce concepts and treatment plans
- Took patient blood pressure and pulse rate, reporting findings in health charts
Certified Nursing Assistant
Saint Mary's Nursing Home
04.2014 - 06.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Helped patients complete range of motion exercises to prevent loss of function during care
- Transported patients between rooms and appointments or testing locations
Cafe Manager
Violet's Cafe
03.2009 - 10.2013
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
- Handled business administration functions such as payroll, cash register counting, and supply ordering
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations
- Kept cafe in full compliance with health code standards and achieved consistent scores
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards
- Secured daily cash by verifying totals and making nightly deposits
- Managed staff schedules and maintained adequate coverage for all shifts
Education
No Degree - Certified Nurses Aide Course
Capital Community College
Hartford, CT04.2014
High School Diploma -
Penn Foster
Hartford, CT06.2009
No Degree - Microsoft Office Administration Courses
Job Corps Academy
Hartford, CT06.2009
Skills
- Strong Organization
- Relationship Building
- Bookkeeping
- Office Coordination
- Administrative Support
- Detail-oriented approach
- Professional telephone etiquette
- Patient chart maintenance
- HIPAA Compliance Understanding
- Customer Service
Timeline
Mental Health Unit Secretary
Manchester Memorial Hospital
11.2019 - Current
Psychiatric Technician
Manchester Memorial Hospital
06.2017 - 11.2019
Certified Nursing Assistant
Saint Mary's Nursing Home
04.2014 - 06.2017
Cafe Manager
Violet's Cafe
03.2009 - 10.2013
No Degree - Certified Nurses Aide Course
Capital Community College
High School Diploma -
Penn Foster
No Degree - Microsoft Office Administration Courses
Job Corps Academy
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