LANETTE JACKSON
Denver
Summary
Insurance professional with 5 years of industry expertise. Strong focus on attention to detail, problem-solving, time management, and conflict resolution. Highly detail-oriented with effective leadership, training, and communication skills. Demonstrated adaptability to evolving business environments and technologies. Background includes supervisory roles, exceptional customer service, effective communication, team building, and extensive training in Diversity, Equity, and Inclusion (DEI).
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Access Specialist PRN
AdventHealth
06.2024 - 01.2025
- Company Overview: A leader in whole-person health care, offering a wide range of services, specialties, and locations across 9 states.
- Ensure patients are appropriately registered for all services.
- Perform eligibility verification, clear registration errors, obtain pre-certifications and/or authorizations, make financial arrangements, request and receive payments for services.
- Provide exemplary service to both internal and external customers.
Marketing Analyst
CHERRY CREEK INSURANCE GROUP (CCIG)
04.2023 - 07.2024
- Company Overview: A leading insurance brokerage providing Business, Personal, Health, Risk and Claims Management Insurance.
- Create and send pre-renewal exposure spreadsheets, applications, and questionnaires to the team, and updates system with any changes received from the client
- Create proposals for insured companies with quotes for different lines of insurance
- Manage and maintain all correspondence in system using Microsoft Office suite
- Assembles submission documents for Marketing Manager’s approval then sends completed submissions to carriers and adds appropriate follow-up activities for Marketing Manager.
- Orders loss history from insurance carriers via email requests or retrievals from carrier websites
Real Estate Account Specialist
IMA FINANCIAL GROUP, INC.
05.2021 - 04.2023
- Company Overview: A financial services company providing insurance and wealth management solutions.
- Review and request certificates of insurance and process requests for insureds
- Process billing allocations, track payments, and submit audit information to appropriate departments
- Maintain and update spreadsheets, customer files, and customer information in Epic
Call Center Supervisor
HIRE CONNECTIONS (contractor)
11.2020 - 10.2021
- Company Overview: Employment Agency that hired for Connect for Health Colorado and Maximus to work on Covid projects
- Manage call center team of 20-25 people handling inbound and outbound calls to provide Covid test results, vaccination information and schedule appointments
- Ongoing training to call center team on script changes and system updates; completed new hire training
- Create work week schedule, process schedule changes, and vacation requests
- Complete all payroll responsibilities on a weekly basis and provide documentation to management
Excess Casualty Account Manager
TRAVELERS
02.2018 - 04.2021
- Company Overview: A leading insurance company providing personal and commercial property casualty insurance.
- Principal liaison between Underwriters and Agents while upholding high service standards
- Process new business and renewal account quotes, binders, and policy endorsements
- Maintain and update spreadsheets, customer files, and customer orders
911 Telecommunicator
CITY OF AURORA
12.2016 - 05.2017
- Company Overview: A full-service city where integrity, customer service, respect and professionalism is standard.
- Receive, process, and dispatch emergency, non-emergency, and administrative phone calls from citizens and other public safety agencies according to policies and procedures; assist and instruct citizens regarding emergency dispatch procedures
- Access Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems to locate or determine warrant, vehicle registration, and driver license information for officers
PBX Operator Supervisor
NATIONAL JEWISH HEALTH
01.2016 - 11.2016
- Company Overview: The leading respiratory hospital in the nation specializing in respiratory, cardiac, immune and related disorders.
- Manage, coach, motivate and develop call center staff through effective and constructive communication, leadership, guidance, and resources
- Evaluate staff performance, monitor performance, determine merit increases, promotions, and disciplinary actions. Communicate performance results and opportunities with upper management
- Provide ongoing training in PBX policies and procedures as well as handling emergency situations while providing assistance as needed
- Oversee daily workflow; create and maintain department work schedule in Kronos by ensuring adequate coverage and monitoring phone and email queues
Account Specialist
ELLSWORTH ADHESIVES
01.2013 - 03.2015
- Company Overview: A leading global distributor of adhesives, specialty chemicals and dispensing equipment with offices world-wide.
- Principal liaison between Purchasing department and customers; process product orders, price quote requests, and return material authorizations
- Maintain and update branch stock spreadsheets, customer files, and customer orders
- Complete shipping and return documentation for purchase orders
- (restructuring)
Education
No Degree - Political Science - Minor: Psychology
UNIVERSITY OF COLORADO AT DENVER
Denver, CO 06-2026
Skills
- Excellent verbal and written communication
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Customer service
- Process improvement
- Multitasking and organization
- Escalated customer concerns
- Employee training and orientation
- Teamwork and collaboration
Certification
- COLORADO PROPERTY & CASUALTY PRODUCER LICENSE
- Colorado Department of Regulatory Agencies
- NPN# 20113583
Timeline
Customer Access Specialist PRN
AdventHealth
06.2024 - 01.2025
Marketing Analyst
CHERRY CREEK INSURANCE GROUP (CCIG)
04.2023 - 07.2024
Real Estate Account Specialist
IMA FINANCIAL GROUP, INC.
05.2021 - 04.2023
Call Center Supervisor
HIRE CONNECTIONS (contractor)
11.2020 - 10.2021
Excess Casualty Account Manager
TRAVELERS
02.2018 - 04.2021
911 Telecommunicator
CITY OF AURORA
12.2016 - 05.2017
PBX Operator Supervisor
NATIONAL JEWISH HEALTH
01.2016 - 11.2016
Account Specialist
ELLSWORTH ADHESIVES
01.2013 - 03.2015
No Degree - Political Science - Minor: Psychology
UNIVERSITY OF COLORADO AT DENVER
Similar Profiles
Stephanie BarreraStephanie Barrera
Registered Nurse at AdventHealthRegistered Nurse at AdventHealth
Gleicy Caroline de SouzaGleicy Caroline de Souza
Medical ICU Registered Nurse at AdventHealthMedical ICU Registered Nurse at AdventHealth
Elyse Gonzalez EscaleraElyse Gonzalez Escalera
Assistant Nurse Manager, Emergency Department at AdventHealthAssistant Nurse Manager, Emergency Department at AdventHealth