LANA OUELLETTE
Montrose,Colorado
Summary
After almost a decade as a Owner Operator of a Restaurant in Norwood, Co I have relocated to Montrose Colorado to be closer to Family. With a background in Early Childhood Education and Customer Service I am hoping to obtain a position that affords a good work and home balance. As well as promotes creativity and teaches new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
After-School Program Leader
Montrose Recreation District
08.2024 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Managed behavioral issues and used positive behavior strategies for groups of up to 40 students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
- Managed resources efficiently, maintaining accurate inventory records and ordering supplies as needed.
- Fostered safe and inclusive environment, ensuring all children felt welcomed and valued.
Special Education Paraprofessional
Montrose County School District
08.2023 - 08.2024
- Interacted physically and verbally with students throughout each day.
- Supported teacher in development of individual learning strategies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Provided individualized reading, writing and math instruction to support student development.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Self-motivated
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Cashier/ Front of the House Support
Taco Del Gnar
03.2022 - 06.2023
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Welcomed customers and helped determine their needs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Tallied cash drawer at beginning and end of each work shift
- Worked closely with shift manager to solve problems and handle customer concerns
- Mixed Cocktails.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Restaurant Owner/Operator
Maggie's Pizza
10.2014 - 01.2022
- Managed payroll, daily deposits and cost controls
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Verified prepared food met standards for quality and quantity before serving to customers
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Purchased food and cultivated strong vendor relationships
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Developed unique events and special promotions to drive sales
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
Nursery Attendant
Telluride Ski And Snowboard Club
11.2010 - 04.2014
- Greeted parents and children in a warm and inviting way
- Maintained order and safety of all children under care
- Cleaned and sanitized toys, surfaces and furniture
- Provided information about nursery services, compliance standards and procedures.
Cashier/ Counter Staff
Baked in Telluride
01.2003 - 12.2012
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Performed cash handling activities and secured nightly bank deposits
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Welcomed customers and helped determine their needs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Tallied cash drawer at beginning and end of each work shift
- Worked closely with shift manager to solve problems and handle customer concerns
- Prepared Sandwiches and maintained a clean and well stocked Sandwich Bar
- Trained New Staff to company Guidelines.
Lead Toddler Teacher
Primetime Learning Center
08.2009 - 07.2010
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Allowed for ample outdoor discovery time in schedule each day
- Engaged with children on individual basis to build positive relationships and promote learning
- Instructed children in health and personal habits, such as eating, resting and toileting
- Monitored students' academic, social and emotional progress and recorded in individual files.
Education
Some College (No Degree) - Early Childhood Education
Morgan Community College
Fort Morgan, COSkills
- Health Code Compliance
- Guest Satisfaction
- Waiting Tables
- Payroll Administration
- Intuit QuickBooks
- Restaurant Operation
- Toddler Care
- Food Safety
- Bookkeeping
- Classroom Management
- POS
- Childcare
- Early Childhood Education
- Pricing
- Budgeting
- Infant Care
- Social Skills Training
- Teacher Assistance
- Student Advocacy
- Student Supervision
- Nonviolent Crisis Intervention
- Social Skills Development
- Calm Under Pressure
Certification
ServSafe
Timeline
After-School Program Leader
Montrose Recreation District
08.2024 - Current
Special Education Paraprofessional
Montrose County School District
08.2023 - 08.2024
Cashier/ Front of the House Support
Taco Del Gnar
03.2022 - 06.2023
Restaurant Owner/Operator
Maggie's Pizza
10.2014 - 01.2022
Nursery Attendant
Telluride Ski And Snowboard Club
11.2010 - 04.2014
Lead Toddler Teacher
Primetime Learning Center
08.2009 - 07.2010
Cashier/ Counter Staff
Baked in Telluride
01.2003 - 12.2012
Some College (No Degree) - Early Childhood Education
Morgan Community College
ServSafe
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