Lamoussibila Billa
Aurora
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my time at First Transit RTD. Mastered schedule management and customer service, significantly improving passenger experience. Skilled in navigation and maintaining high safety standards, I excel in fast-paced environments, demonstrating patience and understanding across diverse customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft
07.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Bus Driver
First Transit RTD Regional Transportation District
07.2015 - 06.2022
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Warehouse Worker
Home Depot
05.2012 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Community College of Aurora
Aurora, COSkills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
Certification
- Certified [Job Title], safety driving classes
- [Area of expertise] License in CDL
- COMMERCIAL DRIVER LICENSE CLASS B P2
Languages
English
Full Professional
French
Full Professional
Timeline
Rideshare Driver
Uber/Lyft
07.2022 - Current
Bus Driver
First Transit RTD Regional Transportation District
07.2015 - 06.2022
Warehouse Worker
Home Depot
05.2012 - 06.2015
High School Diploma -
Community College of Aurora
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