Lakesia Kelly
Colorado Springs
Summary
Resourceful Housing Specialist, known for high productivity and efficient task completion. Ability to perform specialized and technical eligibility case management work with accuracy, speed, and minimal supervision. Strong communication, problem-solving, and organizational skills needed to ensure seamless operations and client support. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Housing Choice Voucher Specialist
Colorado Springs Housing Authority
Colorado Springs
06.2010 - Current
- Determine initial and continued client eligibility for the Housing Choice Voucher Program, and other specialized housing programs.
- Compute housing assistance payments and family assistance levels according to current Public Housing Authority (PHA) policy and U.S. Department of Housing and Urban Development (HUD) Regulations.
- Process annual recertification and interim changes in accordance with program requirements.
- Manage a high-volume caseload of program applicants and participants, including data gathering and entry into appropriate PHA and HUD systems.
- Maintain accurate applicant and participant records.
Education
Bachelor of Arts - English Literature
University of Houston
Houston, TX12-2005
Skills
- Strong analytical and problem-solving skills
- Strong oral and written communication skills, with the ability to generate effective working relationships with co-workers, clients, and other agencies within the community
- Ability to perform specialized and technical eligibility and case management work with speed and accuracy
- Ability to maintain the confidentiality of sensitive personal information
- Ability to effectively interact with people from culturally diverse backgrounds
- Ability to interpret and enforce program rules and regulations
- Ability to efficiently plan, schedule, and organize for productive caseload management
- Ability to perform well under pressure in a fast-paced work environment
- Teachable and pleasant attitude
References
References available upon request.
Timeline
Housing Choice Voucher Specialist
Colorado Springs Housing Authority
06.2010 - Current
Bachelor of Arts - English Literature
University of Houston
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