Summary

Overview

Work History

Education

Skills

Timeline

Laken Darden

Colorado Springs

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

years of professional experience

Work History

Line Cook

Dave & Buster's

11.2024 - Current

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Package Handler

FedEx

05.2024 - 11.2024

Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assembled, sealed, and loaded packages into correct trucks.
Used hand-held scanners and physical logs to accurately track item movements.
Proved successful working within tight deadlines and a fast-paced environment.

Assembly Worker

Taylor Made Golf Experience

08.2023 - 05.2024

Followed detailed assembly instructions, processes, and procedures.
Completed assigned tasks quickly to decrease production time.
Assembled components with minimal supervision, exceeding expected project milestones.
Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
Solved complex assembly challenges through effective problem-solving skills, minimizing downtime due to errors or setbacks.
Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.

Cook

Waffel House

07.2021 - 08.2023

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Customer Service Manager

Bilo Grocery

09.2017 - 07.2021

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.