Collaine Henry
Greenwood Village
Summary
Results-driven supervisor with proven expertise in team leadership, effective communication, and customer service. Adept at resolving issues swiftly and ensuring safety compliance to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Department Supervisor
The Home Depot Store 1509
Greenwood Village
09.2021 - Current
- Supervised daily operations of sales floor staff and inventory management.
- Facilitated team meetings to enhance product knowledge and sales techniques.
- Resolved customer complaints by providing effective solutions promptly.
- Collaborated with other departments to streamline operations and improve efficiency.
- Ensured compliance with all safety regulations across the department.
- Resolved employee issues and conflicts by providing constructive feedback and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Set individual goals for team members and tracked progress to ensure accountability.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Shift Leader
Amazon.Inc
Centennial
06.2019 - 06.2021
- Trained new team members on safety protocols and operational procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Conducted regular safety inspections to uphold compliance with company standards.
- Oversaw employee performance to confirm adherence to company policies and procedures.
- Assisted in performance evaluations of team members to support development initiatives.
- Conducted quality checks on orders to ensure accuracy and completeness.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Science - Health Administration
Pima Community College
Tucson, AZSkills
- Project management
- Team leadership
- Employee training
- Performance evaluation
- Safety compliance
- Problem resolution
- Performance improvement
- Customer relations
- Time management
- Growth planning
- Effective communication
- Interactive communication skills
- Employee engagement
- Leadership skills
- Policy enforcement
- Problem-solving
- Customer service
Timeline
Department Supervisor
The Home Depot Store 1509
09.2021 - Current
Shift Leader
Amazon.Inc
06.2019 - 06.2021
Associate of Science - Health Administration
Pima Community College