Laine Kendall
Lafayette
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Dedicated to detailed, high quality work with 10 years experience in travel industry. Self-motivated, driven and adaptable with excellent communication, presentation and interpersonal skills. Builds trust with customers, offers proactive solutions and fosters team collaboration.
Overview
18
18
years of professional experience
Work History
Tutoring Paraprofessional
Peak to Peak Charter School
05.2024 - Current
- Developing positive, encouraging relationships and effective communication with students using the Tutoring Center
- Working with students on goal setting, positive reinforcement and celebrations
- Matching appropriate tutors with appropriate students based on needs and monitoring progress
- Continued communication with the Director of the Executive Office, and Secondary Administrators, parents, and students regarding all aspects of tutoring
Food Services
Peak to Peak Charter School
08.2023 - 05.2024
- Assisted food services manager in maintaining food and beverage transactions and displays for K-12 student lunch periods
Career Sabbatical to Take Care of Children
Kendall Household
01.2018 - 07.2023
- Took time off work to take care of children, including home schooling during COVID
- Created and led two Girl Scout troops for 20 girls
Account Manager
Cain Travel
07.2011 - 01.2018
- Provided exceptional customer service and proactive account management to key accounts, managing over 65 accounts nationwide valued at over $30 million in sales.
- Established trusted client and vendor relationships; fostered trust with C-suite executives, resulting in long-term loyalty and expanded client base.
- Managed and supported all phases of customer lifecycle through Salesforce, from new client implementation and on-boarding to contract re-negotiation and renewals.
- Administered webinar and in person product trainings to over 100 attendees.
- Developed and delivered polished presentations and annual reviews to key customers highlighting new products and detailed cost analysis reports to determine ROI.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Facilitated strategic meetings with key stakeholders and utilized Survey Monkey to identify customer experience improvements and develop effective action plans.
Leasing Consultant
Greystar Real Estate Partners LLC
03.2010 - 02.2011
- Analyzed competitive analysis and advertising effectiveness through social media and community outreach.
- Implemented improvements to marketing campaigns to surpass occupancy goals. Resulted in 15% increase in lease contracts during first 3 months.
Flight Specialist
Intrepid Travel
08.2008 - 03.2010
- Hired to create new flight department for US division
- Executed efficient operational set up, exceeded $800,000 sales in first year.
- Developed client relationships and retention by offering exceptional service to book flights for tour itinerary.
- Designed email marketing campaigns to 750,000 global subscribers.
Assistant Manager
Flight Centre New Zealand
02.2007 - 08.2008
- Supervised and motivated staff to sell leisure travel services and surpass sales goals.
- Modeled sales expectations with closing ratio of 65% and repeat clientele of 50%.
- Qualified and consulted clients to establish ideal location, itinerary and tour provider for their vacation.
- Received top honor as $1,000,000 sales consultant in first year.
Education
BBA - Marketing
University of Kentucky
Lexington, KYSkills
- Relationship Building
- Travel Consultant
- Customer Service
- Attention to Detail
- Contract Negotiation
- Presentation Skills
- Polished Communication
- Managing Multiple Tasks
Timeline
Tutoring Paraprofessional
Peak to Peak Charter School
05.2024 - Current
Food Services
Peak to Peak Charter School
08.2023 - 05.2024
Career Sabbatical to Take Care of Children
Kendall Household
01.2018 - 07.2023
Account Manager
Cain Travel
07.2011 - 01.2018
Leasing Consultant
Greystar Real Estate Partners LLC
03.2010 - 02.2011
Flight Specialist
Intrepid Travel
08.2008 - 03.2010
Assistant Manager
Flight Centre New Zealand
02.2007 - 08.2008
BBA - Marketing
University of Kentucky
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