Laila Sanchez

• Maintained exceptional operational excellence by efficiently receiving, organizing, replenishing, and merchandising inventory to ensure the floor remained fully stocked, clean, and presentation-ready during high-traffic peak hours.
• Developed strong product knowledge of SKIMS styles, fabrics, sizing, and fit to confidently assist customers and support the sales team in building trust and loyalty.
• Adapted quickly to shifting priorities by flexing between inventory, sales support, and floor coverage as needed to meet store goals and customer demand.
• Utilized company tools and processes to track inventory accuracy, replenish key items, and support smooth daily operations.
• Demonstrated accountability and consistency by meeting high standards for organization, efficiency, and reliability across all shifts.
• Embraced coaching and feedback with a growth mindset, continuously improving performance while contributing to a positive, high-performing team culture

• Reviewed user-generated short videos on the TikTok platform, identifying and removing content that violates community guidelines, including potentially harmful or inappropriate material, while ensuring a safe and positive user experience by adhering to strict platform policies and reporting violations when necessary
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
• Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
• Collaborated with other content moderators and relevant teams to address complex moderation issues and maintain consistency in policy application
• Adapt quickly to changes in platform policies and industry standards.
• Analyze content trends to provide insights for strategic decision-making.

• Managed inbound phone calls and high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Addressed customer inquiries and resolved complaints by assessing needs and recommending the most suitable products and services over the phone.
• Processed financial transactions in strict adherence to bank policies and procedures, ensuring accuracy and compliance.
• Maintained clear and effective communication with customers, managers, and team members across multiple channels, including phone, email, traditional mail, and office technology.
• Provided customers with comprehensive guidance on product options and technological features, enhancing their understanding and satisfaction.
• Coordinated with departments to expedite customer requests and achieve timely resolutions.
• Strengthened customer relations by actively listening and responding to feedback.

• Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
• Established clear communication channels between Brand Representative Team members which enhanced teamwork leading to better customer interactions.
• Provided training for new hires, sharing best practices and fostering a culture of continuous improvement within the team.
• Maintained a clean, organized store environment, enhancing customer experience and promoting efficient operations.
• Delivered compelling product presentations that showcased key features, resulting in higher conversion rates during promotional periods.
• Boosted sales through effective visual merchandising and engaging in-store demonstrations.
• Provided excellent customer service, resulting in positive feedback and repeat business.