Lahna Kitts
Castle Rock
Summary
Dynamic professional with extensive experience in training and team leadership at Canes Chicken Fingers. Proven ability to enhance customer satisfaction through effective coaching and problem-solving. Skilled in planning and coordination, with a strong focus on employee motivation and attention to detail, fostering a positive work environment that drives productivity.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in any role.
Overview
2
2
years of professional experience
Work History
Trainer
Canes Chicken Fingers
09.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Supervisor
Aeropostale
01.2024 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Crew Leader
Panera Bread
09.2023 - 01.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Sterilization Technician
Northern Colorado Prosthetic Dentistry
05.2023 - 09.2023
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
Crew Member
Burger King
02.2023 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Criminal Justice
Arapahoe Community College
Littleton, COHigh School Diploma -
Northridge Highschool
Greeley, CO05-2023
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Goal oriented
- Staff management
- Employee motivation
- Attention to detail
- Decision-making
Timeline
Trainer
Canes Chicken Fingers
09.2024 - Current
Supervisor
Aeropostale
01.2024 - 09.2024
Crew Leader
Panera Bread
09.2023 - 01.2024
Sterilization Technician
Northern Colorado Prosthetic Dentistry
05.2023 - 09.2023
Crew Member
Burger King
02.2023 - 05.2023
No Degree - Criminal Justice
Arapahoe Community College
High School Diploma -
Northridge Highschool
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