LaDaya Owens
Charlotte NC,VT
Summary
Driven professional with extensive experience in customer service, and management roles. Exceptional people skills honored through roles as Proven ability to exceed customer expectations and thrive in diverse settings. Seeking an opportunity to leverage my multifaceted skill set in a dynamic and challenging environment.
Profession with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Murphy USA
10.2024 - Current
- with hard work in my beginning months at this company i jumped 3 different positions with in a 6 month timing from cashier to shift lead then assistant manager and head trainer.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Analyzed sales data to identify trends, informing strategic decisions for promotions and merchandising.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings.
Cleaning
Charles Owens LLC
01.2022 - 07.2024
- My responsibilities while I was working the shop it was a family oriented business. My responsibilities were to clean tables, restrooms, mount floors, dust areas, trash prep, and fold linens restock all necessities.
Call Center Representative
Teleperformance
07.2020 - 12.2023
- Resolved customer inquiries efficiently via phone and chat channels.
- Trained new representatives on call handling procedures and systems.
- Enhanced customer satisfaction by accurately addressing service issues.
- Managed high-volume inbound calls, maintaining quality standards consistently.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier/Customer Service
McDonald's
01.2020 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- I showed my hard work with the company i was employee of the month for 4 months out of a 6 month quarter.
Education
High school diploma or GED -
Sun Valley High School
Medical Assisting (College Degree) - Medical
Central Piedmont Community College
North Carolina01.2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Customer Communications
- Staff training and development
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Orientation and training
- Sales reporting
- Sales strategies
Certification
- Driver's License April 2019 to April 2029
- CPR Certification
Languages
English - Expert
Timeline
Assistant Manager
Murphy USA
10.2024 - Current
Cleaning
Charles Owens LLC
01.2022 - 07.2024
Call Center Representative
Teleperformance
07.2020 - 12.2023
Cashier/Customer Service
McDonald's
01.2020 - 04.2022
High school diploma or GED -
Sun Valley High School
Medical Assisting (College Degree) - Medical
Central Piedmont Community College