Lacie Groshans

Team Lead: Deliver supervisory support to the grain supervisor and the grain settlement specialists for the Southern Plains Region. Be a leader for the specialists, and facilitate training/learning capabilities for them to advance their careers in the future.

Customer Relations: Greet all walk in customers/visitors with a friendly/positive attitude. Provide daily customer service to cooperative patrons as well as 3rd party grain sales customers. At harvest, run the scale for all inbound grain, direct contact/communication with the growers on deliveries, and contract balances, and process timely payments for contracted/sold grain.

Accounting/Office: Responsible for month end grain close procedures. Ensure all billing, payments, and receipts have been properly entered. Reconcile AP/AR between multiple accounting systems. Process EOM statements, and apply customer payments same day as received. Reconcile and prepare bank deposits as needed.

Provide office support to grain merchandisers/originators.

Telephone/Communications: Answer/direct incoming calls via Microsoft Teams. Accept patron phone calls when wanting to sell grain.