Lacey Smith
Lakewood
Summary
Dedicated and professional individual with a strong desire to create and implement successful strategies that enhance organizational efficiency. Skilled in utilizing data analysis to provide valuable insights into HR initiatives. Possess exceptional communication and interpersonal skills. Committed to pursuing best practices for employee development and retention. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success, achieve positive results, tackle new challenges, and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Staffing Coordinator
Coal Creek Post Acute PACS
05.2025 - 05.2025
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed and facilitated new-hire orientations.
- Assisted with personnel records management to support recordkeeping accuracy.
- Advocated for staff members, helping to identify and resolve conflicts.
Patient Service Representative
Common Spirit Health
11.2023 - 04.2025
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
- Streamlined appointment scheduling for increased patient convenience and reduced wait times
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity
Staffing Coordinator/CNA
Sloan's Lake Rehab
03.2019 - 01.2024
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process
- Reduced patient stress levels through effective communication and active listening skills
- Interviewed, hired, and mentored over 20 new personnel and oversaw all staffing operations
Education
Master of Science - Business Administration Healthcare Management
Colorado Technical University
02-2026
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO04.2024
CNA Certification -
Red Rocks Community College
Denver, CO01.2018
Skills
- Eligibility Determination
- Patient Confidentiality and Data Security
- Insurance verifying
- Building Rapport and Credibility
- Medical terminology
- Community Services and Programs
- Data entry proficiency
- Medical insurance
- Multitasking
- Medicaid
- Employment law knowledge
- Background Checks
- Document filing
- Electronic health records
- HIPAA compliance
- Medical billing
- Healthcare industry
- Conflict resolution
- Interview coordination
- Interviewing techniques
- Staff coordination
- Budget tracking
- Front desk supervision
- Medical filing
- Eligibility determination
- Insurance verification
- Directing callers
- Phone etiquette
- Patient follow-up
- Clinical data entry
References
References available upon request.
Education
true
Timeline
Staffing Coordinator
Coal Creek Post Acute PACS
05.2025 - 05.2025
Patient Service Representative
Common Spirit Health
11.2023 - 04.2025
Staffing Coordinator/CNA
Sloan's Lake Rehab
03.2019 - 01.2024
Bachelor of Science - Healthcare Management
Colorado Technical University
CNA Certification -
Red Rocks Community College
Master of Science - Business Administration Healthcare Management
Colorado Technical University
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