Lacey Pappas
Colorado Springs
Summary
- Dynamic individual with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
- Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Appraisal Desk Manager
Mortgage Solutions Financial
07.2024 - Current
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Composed and ordered engagement letters to fee appraisers.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Obtained fee amounts from fee appraisers for applications requiring loan estimates.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Onboarding Specialist
Mortgage Solutions Financial
01.2024 - 07.2024
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Trained new hires in technology required to access company systems and complete job tasks.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Improved office efficiency by effectively managing internal communications and correspondence.
Appraisal Desk Coordinator
Mortgage Solutions Financial
10.2021 - 01.2024
- Entered data, generated reports, and produced tracking documents.
- Maintained current knowledge of all FHA, VA, HUD, and USPAP guidelines
- Performed negotiations for fee contracts and assignments
- Gathered and organized materials to support operations.
- Kept high average of performance expectations
- Regularly exceeded KPI expectations
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements, policies, and standards to minimize regulatory risks and liability across programs.
Workplace Investment Services and Education Rep.
T. Rowe Price
08.2018 - 05.2019
- Company Overview: Workplace Investment Services and Education
- Assist with daily transactions
- Trusted with sensitive customer information
- Handle assets valuing over 1 million USD each day
- Maintain current knowledge on stock market
- Maintain current knowledge on IRS guidelines
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- Developed strong communication and organizational skills through working on group projects.
- Facilitated smooth and open communication between department team members and clients.
Disclosure Specialist
Mortgage Solutions Financial
07.2016 - 09.2017
- Company Overview: Loan Coordinator
- Work in BYTE, IDS, CoreLogic, NMLS, and Kroll systems
- Assist loan officers, regional sales managers, and account executives
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Partnered with others in compliance department and in business units to fix and improve issues.
- Prepared loan estimate with new loan application and sent initial disclosures.
- Maintained knowledge of loan programs offered through bank.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Created and maintained compliant work environment.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Assistant to Company Owner
Alpine Contracting
02.2011 - 07.2016
- Established electronic organizational systems
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Reconcile monthly bank statements
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Bachelor of Arts - Communication
University of Colorado
Colorado Springs, CO05.2015
Skills
- Report preparation
- Meeting coordination
- Task delegation
- Sales support
- System updates
- Team building and supervision
- Staff development
- Conflict management
- Training and mentoring
- Process improvement
- Operations management
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved internal process oversights to achieve optimal inner-departmental communication
- Excelled in problem-solving which led to multiple departmental positions for valuable contribution to process improvement
Awards
- National Society of Leadership and Success - Sigma Alpha Pi
- Marquis Emerging Leaders
Timeline
Appraisal Desk Manager
Mortgage Solutions Financial
07.2024 - Current
Onboarding Specialist
Mortgage Solutions Financial
01.2024 - 07.2024
Appraisal Desk Coordinator
Mortgage Solutions Financial
10.2021 - 01.2024
Workplace Investment Services and Education Rep.
T. Rowe Price
08.2018 - 05.2019
Disclosure Specialist
Mortgage Solutions Financial
07.2016 - 09.2017
Assistant to Company Owner
Alpine Contracting
02.2011 - 07.2016
Bachelor of Arts - Communication
University of Colorado
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