Lacey Enderle
Durango
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Comfort Keepers Home Care
- Assisted in organizing and overseeing client care to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Program Manager
Volunteers Of America
09.2021 - 08.2022
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Tracked, organized and managed statistical information for grant reporting purposes.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
CEO
Alpine Analysis LLC
08.2015 - 06.2020
- Managed financial, operational and human resources to optimize business performance.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Expanded market share through successful acquisitions and mergers.
- Devised and presented business plans and forecasts to board of directors.
Phlebotomist Technician
San Juan Regional Medical Center
05.2011 - 05.2012
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Associates of Business Administration - Business Administration And Management
American InterContinental University
Schaumburg, ILAssociate of Applied Science - Medical Coding
Pueblo Community College
Pueblo, CO05.2026
Certificate - Health Information Technology
Pueblo Community College
Pueblo, CO05.2024
Skills
- Cross-Functional Collaboration
- Revenue Forecasting
- Microsoft Outlook, Word, and Excel
- Report Generation
- Excellent time management skills
- Managing Operations and Efficiency
- Exceptional telephone etiquette
- Conflict resolution techniques
- Computer Skills
- Research and due diligence
- Account Management
- Budgeting and finance
- Business Administration
- Idea Development and Brainstorming
- Staff Management
- Deadline-oriented
- Team Building and Leadership
- Budgeting and reporting
- Professional and Courteous
- Meticulous attention to detail
- Hiring and Training
- Adherence to high customer service standards
Timeline
Program Manager
Volunteers Of America
09.2021 - 08.2022
CEO
Alpine Analysis LLC
08.2015 - 06.2020
Phlebotomist Technician
San Juan Regional Medical Center
05.2011 - 05.2012
Client Service Manager
Comfort Keepers Home Care
Associates of Business Administration - Business Administration And Management
American InterContinental University
Associate of Applied Science - Medical Coding
Pueblo Community College
Certificate - Health Information Technology
Pueblo Community College
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