I love art, fashion, and working with technology!
Kyrsten "Ray" Hickman
Thornton
Summary
I know that my current address states that I live in Colorado - but I will be moving to Holyoke, Massachusetts and can start as soon as June 5th! I already have living arrangements in place, reliable transportation, and I am willing to drive to locations in nearby MA and CT! I love working with patients in a medical field and I have spent the last few years in Pharmacy work making daily phone calls to patients, insurance companies, doctor's offices, and other pharmacies. I have a full understanding of HIPPAA and confidentialities, as well as customer service in a fast-paced environment. I'm quick with technology and can think on my feet once I'm shown the ropes as well as being eager to learn.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Made phone calls daily to patients, doctor's offices, and insurance companies.
- I am a certified vaccinator!
Laundry Aide
Covenant Village
01.2022 - 02.2023
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Daily interactions with patients, nurses and tenants!
- Being kind and understanding when delivering personal clothing to patients in memory care and recovery halls.
Cashier
Dairy Queen
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions, and helped close the store and handle money after hours.
- Handled food in a clean work environment.
- Kept the store clean and helped with putting truck orders away.
Education
High School Diploma -
Arvada West
Arvada, CO05-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Certified vaccinator (in Colorado)
- Energetic and friendly, confident and happy to help patients
- First-Aid certified and trained on blood-borne pathogens
- Prepared to work in a fast-paced, medical environment
Interests
Timeline
Pharmacy Technician
Walgreens
06.2023 - Current
Laundry Aide
Covenant Village
01.2022 - 02.2023
Cashier
Dairy Queen
06.2021 - 11.2021
High School Diploma -
Arvada West
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