Kylla Drager
Brighton
Summary
Dedicated medical professional with extensive experience in patient care and administrative support. Successfully navigates fast-paced environments while ensuring confidentiality and adherence to healthcare standards. Committed to fostering strong relationships with patients and colleagues to enhance care quality and organizational effectiveness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Care Associate
Banner Health
Greeley
12.2022 - 04.2025
- Created a positive first impression for patients and visitors in a fast-paced healthcare setting. while providing exceptional customer service in a fast-paced healthcare environment.
- Registered patients, verified demographics, and updated insurance information.
- Verified insurance authorizations and coordinated with insurance companies.
- Maintained HIPAA compliance while handling confidential medical information.
- Scheduled appointments and maintained accurate patient records.
- Answered multi-phone line systems, managed incoming faxes, and processed patient payments.
Vital Records Clerk
Weld County
Colorado
10.2021 - 12.2022
- Processed and issued certified birth and death certificates while ensuring compliance with state law and confidentiality requirements.
- Verified applicants' identity and documentation to maintain accuracy and legal integrity.
- Reconciled fees for vital records transactions, ensuring accurate financial records and compliance.
- Handled high-volume incoming calls, delivering professional assistance to public, funeral homes, law enforcement agencies, and government offices.
- Coordinated processing of incoming and outgoing mail, ensuring timely delivery of sensitive documents.
Patient Care Representative
Denver Health
Denver
09.2020 - 06.2021
- Greeted and assisted patients and visitors, fostering a welcoming and professional environment.
- Scheduled patient appointments and coordinated reminder calls to improve attendance and continuity of care.
- Collected, verified, and updated patient demographics, medical histories, and insurance information.
- Assisted patients with completing registration forms, consents, and other required documentation.
- Coordinated check-in and check-out processes, enhancing clinic efficiency and patient flow.
- Maintained accurate electronic medical records while ensuring HIPAA compliance and patient confidentiality.
- Managed multiple administrative tasks in fast-paced healthcare environment, ensuring accuracy and attention to detail.
Patient Care Representative
The Imaging Center
Fort Collins
06.2017 - 05.2020
- Delivered exceptional customer service by warmly greeting patients and visitors while creating a welcoming environment.
- Coordinated patient appointments and conducted reminder calls to enhance attendance and streamline scheduling.
- Verified and updated patient demographics, insurance information, and medical records with a high level of accuracy.
- Collected copayments and processed patient payments while maintaining accurate financial records.
- Communicated exam delays and wait times clearly, ensuring patients remained informed throughout their visit.
- Managed incoming referrals from physician offices to facilitate timely scheduling of imaging services.
- Obtained insurance authorizations and verified coverage to facilitate timely patient care and reduce delays.
- Collaborated with radiology staff and providers to ensure seamless patient care and optimize clinic operations.
Patient Access Representative
Poudre Valley Medical Center
Windsor
09.2014 - 10.2016
- Verified insurance eligibility, benefits, and authorizations to support timely patient care and accurate billing.
- Registered patients for emergency, inpatient, and outpatient services, ensuring accuracy of demographic and insurance information to facilitate seamless care.
- Coordinated with physicians, nurses, and clinical staff to facilitate efficient patient admissions and registration processes.
- Addressed patient inquiries and resolved registration and insurance issues, fostering a supportive environment through professionalism and compassion.
- Collected copayments, deductibles, and outstanding balances while maintaining accurate financial records.
- Updated and maintained electronic medical records with a high level of accuracy and attention to detail.
- Ensured confidentiality of protected health information while providing accurate and efficient administrative support
Customer Service Representative
Sportsman's Warehouse
Loveland
10.2013 - 07.2014
- Delivered exceptional customer service by assisting customers with product selection and providing knowledgeable recommendations.
- Resolved customer concerns professionally, fostering a positive shopping experience and increasing customer satisfaction.
- Established positive customer relationships by identifying needs and providing tailored solutions, enhancing customer loyalty.
- Maintained up-to-date product knowledge to effectively educate customers on merchandise, promotions, and store policies, supporting informed purchasing decisions.
- Maintained organized, well-stocked, and visually appealing merchandise displays to enhance the customer shopping experience.
- Collaborated with team members to achieve sales goals and maintain efficient store operations.
- Adapted quickly to changing priorities while providing excellent service in a fast-paced retail environment.
Education
High school diploma -
Rocky Mountain High School
Fort Collins, CO05-2013
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Patient care
- Basic life support
- Medical terminology
- Administrative support
- Multi-line phone operations
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Professionalism
Certification
- Driver's License
- CPR Certification
- Basic First Aid certificate
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Care Associate
Banner Health
12.2022 - 04.2025
Vital Records Clerk
Weld County
10.2021 - 12.2022
Patient Care Representative
Denver Health
09.2020 - 06.2021
Patient Care Representative
The Imaging Center
06.2017 - 05.2020
Patient Access Representative
Poudre Valley Medical Center
09.2014 - 10.2016
Customer Service Representative
Sportsman's Warehouse
10.2013 - 07.2014
High school diploma -
Rocky Mountain High School