Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
54
Kylie Richardson

Kylie Richardson

Ignacio,CO

Summary

Organized Patient Service Representative with over 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, fast learner, tech-savvy, a hardworking nature and an adaptable approach. Proficient in Epic, Microsoft, Google, and Dentrix.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

CommonSpirit Health
10.2023 - Current
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic to schedule appointments.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Scheduled appointments with specialists on behalf of clients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Assisted with medical coding and billing tasks.
  • Managed over 50 incoming calls a day
  • Managed over 100 emails and faxes each day and routed to appropriate medical staff

Pediatric Dental Assistant

Durango Kids
09.2022 - 09.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 16 procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.

Dental Assistant

Axis Oral Health
06.2021 - 08.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

CSR, Sales

Sun Glass Durango
11.2018 - 06.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Wrote tickets, updated accounts and closed out work orders.
  • Documented all service records and customer information to foster accuracy.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Preschool Teacher

Ignacio Early Learning Center
01.2016 - 08.2018
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised 17 children through entire school day.

Server

Sky Ute Casino
01.2014 - 01.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

No Degree - Pre Reqs

Pueblo Community College
Pueblo, CO
09-2014

High School Diploma -

Ignacio High School
Ignacio, CO
05.2014

Skills

  • Patient education and support
  • Team Collaboration
  • Payment Collection
  • Infection Control Proficiency
  • Pediatric Surgery
  • Effective Customer Communication
  • Office Administration
  • Exceptional customer service
  • Multi-tasking strength
  • Problem-solving skills
  • Professional demeanor
  • Documentation and reporting
  • Time management
  • Appointment confirmation
  • Insurance verifying
  • Medical filing
  • Interpreting physician orders
  • Recording histories
  • Document filing
  • Patient follow-up
  • Multi-line telephone operation
  • Referral tracking
  • Medical terminology
  • Insurance pre-certifications
  • Scheduling expertise

Accomplishments

    Became credentialed at Animas Surgical Hospital and Mercy Medical Center

Certification

Certified in Radiation Health and Safety, BLS

Timeline

Patient Service Representative

CommonSpirit Health
10.2023 - Current

Pediatric Dental Assistant

Durango Kids
09.2022 - 09.2023

Dental Assistant

Axis Oral Health
06.2021 - 08.2022

CSR, Sales

Sun Glass Durango
11.2018 - 06.2021

Preschool Teacher

Ignacio Early Learning Center
01.2016 - 08.2018

Server

Sky Ute Casino
01.2014 - 01.2016

No Degree - Pre Reqs

Pueblo Community College

High School Diploma -

Ignacio High School

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Kylie Richardson