Kylie Leonhardt-Sullivan
Littleton
Summary
Dynamic and customer-focused professional with extensive experience at Chili's Bar and Grill, excelling in upselling and fostering strong customer relationships. Proven ability to enhance sales through effective transaction management and conflict resolution, while consistently delivering exceptional service and creating memorable dining experiences. A dedicated team player committed to driving success.
Overview
8
8
years of professional experience
Work History
Server
First Watch
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skin Care Specialist
La Tierra Salon and Day Spa
03.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
Server/Bartender
Chilis's Bar And Grill
03.2019 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server/Bartender
IC Brewhouse
08.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Barista
Safeway
01.2017 - 02.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Certification - Esthetics
Paul Mitchell The School
Denver, CO05.2022
High School Diploma -
Arapahoe High School
Centennial, CO05.2019
Skills
- Upselling and Cross Selling
- Transactions and Cash Handling
- Customer Service and Rapport
- Workflow Coordination
- Specials Promotion and Upselling
- Warm and Friendly
- Team Player
- Conflict and Complaint Resolution
Timeline
Server
First Watch
08.2024 - Current
Skin Care Specialist
La Tierra Salon and Day Spa
03.2023 - 01.2024
Server/Bartender
IC Brewhouse
08.2021 - 08.2022
Server/Bartender
Chilis's Bar And Grill
03.2019 - 04.2023
Barista
Safeway
01.2017 - 02.2018
Certification - Esthetics
Paul Mitchell The School
High School Diploma -
Arapahoe High School
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