Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kylie Caldwell

Westminster

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork, maintaining a positive attitude, and achieving customer satisfaction. Quick learner with the motivation to strengthen my knowledge in this craft. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Backserver

Barolo Grill
01.2025 - Current
  • Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
  • Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
  • Demonstrated strong knowledge of menu items.
  • Developed rapport with regular customers, fostering familiarity and increasing likelihood of return visits due to personalized interactions.
  • Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.

Server / Bartender / Trainer / Assistant Manager

Carmine's On Penn
10.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server / Bartender

Ranch Steakhouse
03.2023 - 10.2023
  • Gave timely and efficient service both tableside and behind the bar
  • Managed the tasks of providing high quality service to each patron,
  • Improved wine knowledge
  • Maintained order accuracy, upselling, and fine tuning dining steps
  • Strong communication skills both with guests and employees

Server / Headwait / Shiftlead / Trainer / Bartender

Broadway 10 Bar & Chophouse
10.2018 - 05.2021
  • This serving position granted me the ability to grow immensely by improving my communication skills, advancing my ability to think quickly, and to act precisely
  • First employee to be fully crossed-trained for each priority shift offered
  • Promoted to Headwait within two months; a position that requires a responsible and trustworthy employee with the capability of handling a large sum of money and paying out the staff
  • Promoted a short time after to Shiftlead; a position tasked with leading my peers, delegating tasks and shift responsibilities, and serving a large volume of people at once
  • Consolidated and managed time efficiently, while still connecting to the bar guests despite having little time to do so

Server / Trainer

Charleston’s
01.2017 - 10.2018
  • Serving at Charleston’s required the ability to work quickly, efficiently, and in an organized manner
  • This job taught me how to multitask well, along with manage my time more effectively due to managing a high volume of guests at a fast pace
  • I was promoted to a trainer which came with the responsibility of leading fellow peers, teaching new employees the proper serving techniques, and larger sections with a higher volume of guests

Server

Lottinville’s
09.2016 - 01.2017
  • Lottinville’s was my first serving job that sadly did not last long due to the restaurant closing shortly upon hire
  • Focused on the importance of quality of service and guest connection
  • Memorized daily features
  • Improved liquor and wine knowledge
  • Learned to communicate properly and professionally, and managed to connect to a variety of guests

Education

Nursing

University of Central Oklahoma
05.2022

High School Diploma -

Washington High School
05.2016

Skills

  • Diligent worker
  • Caring for others
  • Exceptional customer service
  • Task management
  • Proactive
  • Strong communication and social skills
  • Quick learner
  • Effective customer upselling

References

  • Kapri Lisehora, General Manager at Carmine's on Penn, kapri.lisehora@gmail.com, 808-772-7120
  • David Souza, Gereral Manager at The Ranch Steakhouse, dsouza@ranchsteakhouse.com, 405-414-5880
  • Anthony Dobey, General Manager at Broadway10 Bar and Chophouse, anthony.dobey@gmail.com, 405-315-5542
  • John Cassity, General Manager at Charleston’s, johntcassity@gmail.com, 405-409-4938
  • Barbara Shubert, Manager at The Ranch Steakhouse, bshurbert@ranchsteakhouse.com, 405-570-9858
  • Matthew Hesser, FOH Manager at Broadway10 Bar and Chophouse, matthewjhesseresq@yahool.com, 562-677-6967

Certification

  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Backserver

Barolo Grill
01.2025 - Current

Server / Bartender / Trainer / Assistant Manager

Carmine's On Penn
10.2023 - 01.2025

Server / Bartender

Ranch Steakhouse
03.2023 - 10.2023

Server / Headwait / Shiftlead / Trainer / Bartender

Broadway 10 Bar & Chophouse
10.2018 - 05.2021

Server / Trainer

Charleston’s
01.2017 - 10.2018

Server

Lottinville’s
09.2016 - 01.2017

High School Diploma -

Washington High School

Nursing

University of Central Oklahoma

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