Kylee Boss
Denver
Summary
Skilled professional with experience in customer service, sales, and psychology. Proficient in active listening, communication, problem-solving, organization, and teamwork. Demonstrated success in various retail roles, with a strong academic background.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
12.2024 - Current
- Improve client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Collaborate with team to enhance therapy effectiveness.
Registered Behavioral Technician
Soar Autism Center
08.2024 - 12.2024
- Implement behavior plans for children with autism spectrum disorder, fostering skill developement and independence.
- Collaborate with team to enhance therapy effectiveness.
- Collect and analyze data on client progress, adjusting interventions for optimal outcomes.
Mobile Expert
T-Mobile
10.2022 - 08.2024
- Drive customer satisfaction through expert account activation, device upgrades, and resolving technical issues.
Service Advocate
Target
06.2018 - 01.2023
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Supported team members, fostering a collaborative and productive work environment while handling customer inquires.
Sales Associate
Body20
05.2022 - 10.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Clinical Psychology
Colorado State University
Fort Collins, CO05.2024
High School Diploma -
Eaglecrest High School
Centennial, CO05.2020
Skills
Communication
Problem-solving
Time management
Active listening
Teamwork
Customer service
Organization
Experience
Volunteer at Grand Family Coalition
Internship with Campus Connections as a youth mentor
Timeline
Registered Behavior Technician
Action Behavior Centers
12.2024 - Current
Registered Behavioral Technician
Soar Autism Center
08.2024 - 12.2024
Mobile Expert
T-Mobile
10.2022 - 08.2024
Sales Associate
Body20
05.2022 - 10.2022
Service Advocate
Target
06.2018 - 01.2023
Bachelor of Science - Clinical Psychology
Colorado State University
High School Diploma -
Eaglecrest High School
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