Kylea Officer
SAS
Colorado Springs
13
years of professional experience
Dedicated Hospitality Professional experienced in delivering high-quality service in fast-paced dining environments. Prioritized customer service and ensured order accuracy, contributing to enhanced customer satisfaction through effective teamwork and problem-solving. Adapted to changing needs, maintaining smooth operations with strong communication skills.
Work History
Retail Merchandiser
3 Months- Supported promotional activities by arranging displays and ensuring product visibility.
- Maintained cleanliness and organization of merchandise areas to improve shopping experience.
- Engaged with customers to provide product information and address inquiries promptly.
Server
2 Years 4 Months- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and presentation for optimal dining experiences.
- Assisted in training new servers on menu knowledge, service protocols, and operational procedures.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance and guest satisfaction.
- Developed strong rapport with regular customers, fostering loyalty through personalized service interactions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
11 Months- Maintained compliance with health and safety regulations during food handling and service processes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
2 Years- Performed opening and closing duties, preparing the dining area for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Delivery Driver
2 Years- Managed multiple delivery routes, optimizing travel time and fuel consumption.
- Delivered pizzas efficiently and accurately to customers within designated timeframes.
- Maintained high standards of food safety and hygiene throughout the delivery process.
Server
1 Year 3 Months- Adapted to changing priorities during peak hours, maintaining high levels of efficiency and customer care.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor
4 Years- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented workflow improvements that enhanced efficiency within the kitchen and front-of-house areas.
Education
High School Diploma
Skills
POS operations
Visual merchandising
Safe food handling
Service prioritization
Inventory management
Attention to detail
Multitasking Abilities
Reliability
Multitasking
Customer engagement
Timeline
Retail Merchandiser
SAS
05.2026 - CurrentRead More
Server
Melody Living
01.2024 - 05.2026Read More
Server
IHOP
11.2022 - 10.2023Read More
Server
Cracker Barrel
08.2020 - 08.2022Read More
Delivery Driver
Domino's Pizza
08.2018 - 08.2020Read More
Server
Villiage Inn
05.2017 - 08.2018Read More
Supervisor
Freddy's Frozen Custard & Steakburgers
05.2013 - 05.2017Read More
Vista Ridge High School
High School Diploma
Read More