Kyle Novak
Castle Rock
Summary
Developed strong foundation in talent acquisition in dynamic recruiting environment with a focus on owning the customer experience. Expertise in analyzing complex scenarios and delivering actionable insights to stakeholders. Seeking to transition into employee relations, bringing commitment to driving meaningful outcomes through application of data analysis, collaboration, and a continuous learning approach.
Overview
12
12
years of professional experience
Work History
HR Service Development Consultant, Talent Acquisition
Comcast
01.2017 - Current
- Coordinates job offers and ensures seamless hiring experiences for 500+ candidates, resulting in a 95% candidate satisfaction rate.
- Delivers high-touch candidate experiences by presenting job offers, addressing questions, and showcasing the benefits of a Comcast career.
- Collaborates with hiring partners and clients to implement process improvements and apply feedback to enhance candidate experience.
- Handles difficult conversations with candidates when they are dispositioned during the hiring process through empathy and active listening.
- Fosters a career-driven culture by supporting teammate workloads, providing team member training and development, and engaging in career conversations with candidates, resulting in increased retention and engagement.
Work Order Management Coordinator, Local Number Portability/Manual Order Entry/IP Reclamation
Comcast Business
05.2015 - 01.2017
- Completed and facilitated phone number port request orders through accurate and timely coordination with customers' phone service provider.
- Resolved complex port request issues through effective communication with stakeholders, resulting in reduction of customer complaints and a high satisfaction rate with issue resolution.
- Increased department efficiency by resolving issues with work order flow through a process improvement mindset.
- Achieved a highly effective organizational rating at end-of-year review, with outstanding scores in productivity, quality, accuracy, and install completion rate, demonstrating exceptional performance and commitment to excellence.
CAE 2, Customer Technical Support
Comcast
03.2013 - 05.2015
- Provided top-notch technical support to high-speed internet, TV, and phone customers in a fast-paced call center environment, resolving complex issues and ensuring seamless connectivity.
- Utilized strong listening and analytical skills to quickly resolve customer issues, achieving high first-call resolution and customer satisfaction rates, while adhering to company policies and procedures.
- Communicated technical solutions to customers in a clear, calm, and courteous manner, resulting in increased customer retention.
- Consistently met or exceeded performance expectations, balancing call time and productivity to deliver exceptional customer experiences.
- Delivered significant value to the organization by mentoring and training new employees, while demonstrating exceptional leadership and teamwork skills.
Education
Bachelor of Science - Applied Social Sciences, Business Administration
Colorado State University-Global Campus
Denver, COAircrew Loadmaster -
United States Air Force
McChord Air Force Base, WASkills
- 8 years supporting high volume recruiting operations including offer extension, candidate experience, and background investigations
- Strong time management and collaboration skills
- Advanced customer service experience with the ability to solve critical issues and meet customer needs
- Strong skills with Microsoft Office including Excel, PowerPoint, and Applicant Tracking Systems
Timeline
HR Service Development Consultant, Talent Acquisition
Comcast
01.2017 - Current
Work Order Management Coordinator, Local Number Portability/Manual Order Entry/IP Reclamation
Comcast Business
05.2015 - 01.2017
CAE 2, Customer Technical Support
Comcast
03.2013 - 05.2015
Bachelor of Science - Applied Social Sciences, Business Administration
Colorado State University-Global Campus
Aircrew Loadmaster -
United States Air Force
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