RHEL OpenStack
Kyle Heard
Senior System Administrator
Colorado Springsq,CO
Summary
IT Professional with 14 years of experience with 13 years being in the military. A hasty learner who always strives to learn the minute details of the equipment and constantly looking for increased responsibility. Has held several different positions allowing the expansion of technical knowledge and efficient troubleshooting in multiple facets. Will quickly become the "Go to guy" inside the environment.
Overview
12
12
years of professional experience
Work History
Senior System Administrator
General Dynamics Mission Systems
08.2023 - Current
- Experience providing Linux Tier 1 to Tier 3 support within the same platform, mostly as Tier 3. This includes tweaking Ansible plays, creating new automation, editing configurations, and finding root causes for issues.
- Deployed, maintained, and edited post-deploy configurations of platforms using the OpenStack product.
- Performed flavor sizing calculations and post-deploy sizing with the ever-changing requirements of customers.
- Used Multi-routing, Security Groups, and Security rules to configure multiple subnets and subsystems in the same project space to allow proper segregation of programs and information.
- Using STIGS given by the Cyber team, applied and improved hardening for platforms to ensure best cybersecurity practices and minimal vulnerabilities.
- Using Ansible to perform weekly and monthly patches, including troubleshooting possible bugs during the patching process.
- Close working relationship with the owner of the OpenStack IaaS, including helping them troubleshoot issues I'm having that they are unsure of how to resolve.
- Constant research in and outside of the workplace to increase skillset and provide improved IT administrative processes.
- Constant success in meeting timelines under pressure, including unexpected issues or customer requests.
- Multiple Change Control Boards (CCBH) submitted and turned into Technical Bulletins.
- Asked to proofread and approve technical documentation before being disseminated to other admins and customers.
- Proficient with hardware requirement and calculating resources required for software and processing.
Electronics Technician
Explosive Ordnance Disposal Mobile Unit ONE
03.2019 - 08.2023
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Installed and maintained variety of electrical and electronic components in accordance with approved methods and procedures.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Information Technology Administrator
Tactical Operations Command Sigonella
08.2016 - 10.2018
- Performed LINUX audits and data recovery.
- Jointly developed LINUX scripts to streamline data transfer and processing.
- Troubleshooting hardware utilizing Microsoft OS and SQL
- Help desk lead for 60+ personnel and 30 workstations
- On-site technical help to workstation users
- Building and troubleshooting workstations and server racks
- Managing workstation OS upgrades to ensure DoD Cybersecurity compliance
- Led a team of six in administering IT infrastructure.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Created, modified, and removed user accounts using Active Directory
Electronics Technician
USS Ronald Reagan CVN-76
06.2012 - 04.2016
- Red Hat 6 command level Administration
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Performed LINUX audits and layer 2 switch configuring
- Patch management for quarterly security updates
- Build and constant relocation of workstations
- Diagnosed and repaired complex faults within target timeframes.
- Interactions with customers from lower enlisted to Admirals
Education
High School Diploma -
Skyview High School
Vancouver, WA 05.2001 -
Skills
Ansible Configuration
Automation Scripting
Technical Writing
Problem-solving
End-user support
Software updates
Hardware installations
Security Protocols
Excellent interpersonal skills
Employee training and development
Software
Ansible
Microsoft Word, Powerpoint, and Excel
End Point Security Solutions
Host Based Security System
Confluence
Jira
RSA/RAM
Timeline
Senior System Administrator
General Dynamics Mission Systems
08.2023 - Current
Electronics Technician
Explosive Ordnance Disposal Mobile Unit ONE
03.2019 - 08.2023
Information Technology Administrator
Tactical Operations Command Sigonella
08.2016 - 10.2018
Electronics Technician
USS Ronald Reagan CVN-76
06.2012 - 04.2016
High School Diploma -
Skyview High School
05.2001 -